Customers frequently reported slow service, with long wait times in both drive-thru and dine-in, often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to frustration among customers.
Cleanliness
The location received numerous complaints about cleanliness, with many customers describing the environment as dirty and poorly maintained.
Staff Attitude
Feedback indicated a mix of staff attitudes, with some customers praising friendly service while others reported rudeness and lack of professionalism.
Management Issues
Several reviews pointed to poor management and training as contributing factors to the overall negative experiences reported by customers.
CW
Cody white
1 day ago
2.0
very dirty and very sad ambient.
AS
Adam Shouting
Feb 20, 2026
1.0
They can’t get anything right won’t go there no more . Every time I go there they miss items that I order. They can’t even get the order right ordered sausage and egg didn’t get that got something else . McDonald s is going to shit
EK
Esey Kidane
Feb 10, 2026
1.0
consistently gives me the wrong order at the drive through or missing items horrible location
KL
Kevin Lee
Jan 27, 2026
3.0
I stopped by McDonald’s for a quick meal and it hit the spot. When I walked in the space felt familiar and easy to navigate, with clear signs and a simple menu that made ordering fast.
I ordered a burger, fries, and a drink. The burger was warm and tasty, and the fries were crispy and well salted. Everything tasted just like I expected, and it was ready sooner than I thought it would be.
AL
Angel L.
Jan 24, 2026
1.0
We frequent this branch but prefer Mcbride or New West as the staff here are grumpy and rude. They always forget to give you sauces. This branch used to be our favorite branch but the huge decline on customer service is just disappointing. The owner should read this and reflect about all the complaints.
Today at 12:35 pm Jan 24, we ordered dine for 2 big macs with the value nuggets and a mcdouble value meal. I ordered from the kiosk and made all the custom orders specific.
We get our order and we have no nugget sauce at all and the burger was a hamburger instead of a mcdouble. It was not even busy when we ordered. My son came up to the counter to ask for sauces and immediately he was answered you have to pay. I came up and this older lady Manager or Supervisor with glasses comes up to me and asks what they missed. She had a grumpy like non friendly face. I said we dont have chicken nugget sauces and i also mentioned about the burger. She responded let me see the receipt i obliged. She grabbed sauces but before she even gave it to me she stopped and checked our table if we ordered nuggets. Like common lady we are not gonna lie about a $0.90 cent sauce!!! And then she grabs the burger i opened on my hand again it was already open coz she wanted to see if i was not lying about a mcdouble!!! She had this dace like she was irritated. I showed her the mistake they made and she gives it back to Gagan who prepared it and literally scolds her infront of me. She kept scolding her coworkers saying common guys whats taking you so long. Like this is how you treat your coworkers. The manager did not apologize and handed me the same burger and added everything else. I dont know if she took food safe but you cannot introduce an open package burger in your clean counter. She needs customer service training or at the very least courtesy to customers.
Like if you work in a place you need to come and somehow like what you do. Like if you don’t want to deal with people don’t work in such a place. Do better!
What are the operating hours for McDonald's at 7229 Kingsway, Burnaby?
McDonald's at 7229 Kingsway is open 24 hours every day of the week.
Does this McDonald's location offer delivery and pickup services?
Yes, this McDonald's offers both in-store pickup and delivery services 24/7.
Can I use the drive-through service at this McDonald's location?
Yes, the drive-through at this McDonald's is open 24 hours daily.
What meal options are available throughout the day at this McDonald's?
This location serves breakfast, lunch, and dinner, including coffee and desserts.
What payment methods are accepted at McDonald's on Kingsway?
They accept American Express, Cash, Discover, MasterCard, and Visa cards.
Is this McDonald's family-friendly and accommodating to children?
Yes, this location welcomes families and children and offers a children's menu.
What is the dress code for customers at this McDonald's?
The attire is casual for all customers.
Which nearby places could I visit before or after dining at McDonald's on Kingsway?
You can visit nearby eateries like Me-n-Ed's Pizza Parlors, Pizza Art, or Cora Breakfast and Lunch for different dining options after your meal.
Are there nearby health services close to McDonald's for convenience?
Yes, Mulberry Dental, Highgate Medical Dental, TLC Medical Clinic, and High Gate Pharmacy Ltd are nearby, making it convenient for medical and dental appointments before or after your visit.
What nearby transit or financial services are close to McDonald's on Kingsway?
Nearby you will find banks like Scotiabank and CIBC, as well as Western Union for financial services, facilitating errands alongside your visit to McDonald's.
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