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McDonald's

3.4
(1860 reviews)

Business Details

7360 Market Crossing, BURNABY, BC
V5J 0A2, Canada
(604) 453-5530
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
7360 Market Crossing, BURNABY, BC
V5J 0A2, Canada

Hours

Reviews

3.4
1,860 reviews
5 stars
541
4 stars
474
3 stars
362
2 stars
157
1 star
326

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and helpful staff, particularly highlighting individual employees who made their experiences memorable.

Food Quality

There were numerous complaints about food quality, including cold items, incorrect orders, and poor presentation.

Order Accuracy

Several reviews mentioned issues with order accuracy, including missing items and incorrect modifications.

Cleanliness

The restaurant was noted for being clean and well-organized after renovations, contributing positively to the overall experience.

Customer Experience

While some customers had positive experiences, others reported poor service and unprofessional behavior from staff, leading to a mixed overall impression.
  • ZZ
    Zuriel
    5 days ago
    5.0
    I’ve never written a review like this before, but I genuinely owe my life to an employee named Soya. While I was inside the restaurant, I suddenly stopped breathing and collapsed. Everything was a blur for me, but I later learned that Soya immediately stepped in, kept her composure, and started performing CPR without hesitation. From what witnesses told me, she stayed focused the entire time, kept talking to me, and didn’t stop until the paramedics arrived. That kind of quick thinking and confidence isn’t something you see every day, especially in a fast-food restaurant. It’s because of her actions that I’m still here. I can’t express how grateful I am. McDonald’s is lucky to have someone like her—someone who not only knows what to do in an emergency but actually cares enough to act. If anyone deserves recognition, it’s Soya.
  • SS
    Seo-un
    5 days ago
    1.0
    I have been visiting McDonald’s almost every day for the past 2–3 years, usually in the morning, and my experience has always been very pleasant until recently. The morning staff, especially a lady named Tina, have always been very kind, polite, and welcoming, which is one of the main reasons I kept coming back. However, during my last 2–3 visits, my experience has not been good. There is a staff member (an older Korean lady, I believe her name sounds like Ziya or similar) who has been very rude when handing over my order. She initially gives the food normally, but when I politely ask for napkins or ketchup, her behavior becomes noticeably rude and unwelcoming. This has happened multiple times now. Because of these repeated experiences, I am honestly considering stopping my visits to this location. I hope management can look into this matter and ensure customers are treated respectfully, as the rest of the morning team has always done such a wonderful job.
  • PT
    Pierre Tarazi
    5 days ago
    5.0
    The service here was actually really solid. I ordered a cheeseburger, small fries, and a Diet Coke, and Elijah pointed out the 2cheeseburger meal since it was only a little more and came with extra food. Super helpful, and honestly more employees should know the menu like he does.
  • FF
    Felix
    Feb 22, 2026
    2.0
    No more free refill !!! And I don’t understand ketchup dispenser all the way the other side counter by garbage and exit door. The only good thing, the big seating area and decent people dining in.
  • ML
    Micael LK
    Feb 21, 2026
    5.0
    This mcdonalds stands out for the amazing service and friendly staff. Soya always greets us with a very friendly demeanour and definitely makes our mornings better. She is also very friendly to our dog when we are in drivethrough. Thank you Soya!

Frequently Asked Questions About McDonald's

What are the operating hours for dining in at McDonald's located at 7360 Market Crossing, Burnaby?

McDonald's at 7360 Market Crossing, Burnaby is open daily from 5:00 AM to 12:59 AM for dining in.

Is McDonald's open for delivery, and if so, what are the delivery hours?

Yes, McDonald's offers delivery service every day from 5:00 AM to 11:59 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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