McDonald's

3.4
3636 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
4410 Still Creek Drive, Burnaby, BC
V5C 6C6, Canada

Hours

Reviews

3.4
3,636 reviews
5 stars
1,099
4 stars
947
3 stars
673
2 stars
287
1 star
630

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during busy hours, with long wait times at both the drive-thru and counter.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to customer frustration.

Cleanliness

Several customers expressed concerns about the cleanliness of the restaurant, including dirty tables and washrooms, which detracted from their dining experience.

Customer Service

While some customers praised friendly staff, many others reported rude service and a lack of attention to customer needs.

Dining Environment

The restaurant's atmosphere received mixed reviews, with some appreciating the spacious layout and views, while others criticized the overall cleanliness and comfort.
  • AH
    Aimee H
    2 days ago
    2.0
    Didn’t get the extra onions or pickles that I asked for. I went back downstairs afterwards to ask for some on the side and they offered to make me a new burger instead of just giving it to me. So I waited. Got home, heated up the burger and there was a long black hair in it. This location has gone downhill. Also, while I was trying to enjoy my fries, there was clearly a homeless sick person sniffling incessantly next to me until I finally had to move seats
  • CR
    Colin Robson
    5 days ago
    4.0
    Well the food is good and the coffees are always mixed perfect. I just have an issue with the presentation. Like I know, it's McD, so what do you expect. But when I go to A&W or Triple-Os, they are quality and look picture perfect.
  • FS
    Farshid SF
    6 days ago
    1.0
    I had a really disappointing experience at this McDonald’s location. The staff were rude and unprofessional, and despite the drive-thru being open, they were forcing cars to come inside to pick up their orders. What’s the point of having a drive-thru if customers are not allowed to use it? It was inconvenient, wasted my time, and the attitude of the employees made it even worse. Definitely not coming back to this branch unless they fix their customer service and actually respect the drive-thru service they advertise.
  • FT
    Fadi Tarazi
    Nov 10, 2025
    1.0
    This place is just running a scam We called around midnight to check on their ice cream machine and were told that it was working. When we arrived 10 minutes later, we were told that the machine had been broken all evening. So we just walked out. We also met a group there that were also told on the phone that the machine was working, and arrived there to be told that there was no ice cream. They essentially try to lure customers to come in for ice cream, and then try to sell them something else with higher profit margin. Ridiculous way to run a business. I will never enter another McDonald’s restaurant. Time for a total Boycott until they they change their tactics
  • AS
    Akshay Sharma
    Nov 8, 2025
    1.0
    This McDonald’s consistently disappoints. The drive-thru lines are always long, often taking 15-30+minutes, and the food quality is poor and poorly prepared. The staff often appear overworked and grumpy. On my recent visit, when I asked about the long wait, a staff member told me to “complain to management or head office” because they don’t have enough staff which clearly shows management issues. My friend and I had also filed a complaint about a previous bad experience but never received any response. After giving this location multiple chances, I don’t plan to return unless service, food quality, and management improve significantly.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 4410 Still Creek Drive, Burnaby?

McDonald's is open 24 hours a day, 7 days a week at 4410 Still Creek Drive, Burnaby.

Does this McDonald's location offer delivery services?

Yes, delivery service is available 24/7 at this McDonald's location.