Customers frequently reported extremely slow service, with long wait times for orders even when the restaurant was not busy.
Food Quality
Many reviews highlighted issues with food quality, including incorrect orders, cold items, and unsatisfactory preparation.
Cleanliness
Numerous complaints were made about the cleanliness of the restaurant, including dirty tables and unsanitary food handling practices.
Customer Service
Feedback indicated a lack of professionalism and rudeness from staff, with several customers expressing dissatisfaction with their interactions.
Pricing Issues
Customers noted concerns about pricing, including unexpected charges for items like bags and inconsistent pricing compared to other locations.
SI
Suarez IG1
Nov 14, 2025
5.0
Just want to make a note of appreciation for the exceptional customer service presented by “Josh”.
Josh was exceptional through and through with excellent communication, efficiency, and overall great customer service. We also had to make an adjustment to our order, and Josh handled this flawlessly. We also appreciate the level of work ethic presented as it was VERY busy at the time of our visit - and Josh amongst other staff were working very diligently and effectively - which made for an overall great visit for us!
Thank you kindly; Josh 🙏 Keep up the amazing work!
SJ
Syed Junaid
Nov 13, 2025
1.0
I ordered fries from here and look what they gave me.
TT
T T
Oct 23, 2025
1.0
Extremely slow services
EE
EE
Oct 23, 2025
1.0
cold environment and coffee that is luke warm.
JM
Jayda M
Oct 8, 2025
1.0
The service here is super slow and they never seem to have enough inventory.
Every-time I get a burger from this place it’s either dry or something is wrong with it. Better off going to the other one up the street.
What are McDonald's Lougheed M location's regular hours of operation?
McDonald's Lougheed M is open daily from 7:00 AM to 10:00 PM.
Does McDonald's Lougheed M offer drive-through service?
No, McDonald's Lougheed M does not have a drive-through service.
What meal times are served at McDonald's Lougheed M?
McDonald's Lougheed M serves lunch and dinner meals.
Can I order delivery or in-store pickup at McDonald's Lougheed M?
Yes, McDonald's Lougheed M provides both in-store pickup and delivery services.
What payment options are accepted at McDonald's Lougheed M?
Payment options include American Express, Cash, Discover, Mastercard, and Visa.
Is McDonald's Lougheed M family-friendly and does it welcome children?
Yes, McDonald's Lougheed M is family-friendly and welcomes children.
Where is McDonald's Lougheed M located, and how can I contact them?
It is located at Unit 300-9855 Austin Avenue, Lougheed Mall Wal-Mart, Burnaby, BC V3J 1N5. You can contact them at +1 604-718-1140 or via email at 14908@post.mcdonalds.ca.
What nearby restaurants are around McDonald's Lougheed M for additional dining options?
Nearby dining options include Pho 99 Delta (Asian fusion), Alebi African Cuisine (Ethiopian), Saravanaa Bhavan (Indian vegetarian), KFC (fast food chicken), and Taco Bell Canada (Mexican fast food).
Are there nearby shopping options close to McDonald's Lougheed M?
Yes, District Factory Outlet and Dollarama are nearby stores where customers can shop for clothing and discount items.
What medical or health-related services are near McDonald's Lougheed M?
Nearby health services include Dr. Amanda Maloney (doctor and skin care), Wellwise by Shoppers (pharmacy), Shoppers Drug Mart (pharmacy), and de-ziner EYE CARE CENTRE (optometrist).