KFC

2.9
1071 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
5094 Kingsway, Burnaby, BC
V5H 2E7, Canada

Hours

Reviews

2.9
1,071 reviews
5 stars
337
4 stars
126
3 stars
128
2 stars
90
1 star
390

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times for their orders, often exceeding 30 minutes, even during non-peak hours.

Staff Behavior

Numerous reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.

Food Quality

Many customers complained about the food being cold, stale, or of low quality, with specific mentions of undercooked or overcooked items.

Order Accuracy

Frequent issues with incorrect orders, missing items, and poor handling of special requests were noted by multiple customers.

Cleanliness

Several reviews pointed out unsanitary conditions within the restaurant, including reports of pests and dirty tables.
  • ZZ
    zzz zzz
    6 days ago
    1.0
    This “was” the KFC to go to that tasted like KFC on Toonie Tuesday. Not no more somebody has taken over this location. Chicken is very crispy salty no KFC taste at all. I will not return.
  • JK
    John Kim
    Nov 12, 2025
    1.0
    Extremely disappointing experience at this KFC location. I ordered the $35 Family Special, which is supposed to include 4 pieces of chicken tenders. When I arrived for pickup, they told me they were out of tenders. If that’s the case, the order should’ve never gone through in the first place, I would’ve canceled it right away. Instead of offering a proper solution, they asked me to pick from a few side items as a replacement, not even another chicken item. The conversation happened in the kitchen area, and it was hard to hear clearly, but somehow I ended up being given gravy instead of the tenders. Gravy is not a replacement for chicken. That’s just absurd. When I complained afterward, they reluctantly handed me some fries to make up for it, but the damage was already done. This isn’t about the free fries, it’s about basic honesty and customer respect. If you run out of a main menu item, you don’t quietly swap it for a side and hope the customer won’t notice. I can see from other reviews that this kind of issue isn’t rare here. It really feels like management doesn’t care about maintaining any standard of service or integrity. What makes this worse is that another KFC branch once ran out of chicken too, but they handled it professionally by replacing it with chicken strips, not random sides. I had no complaint about that. That’s how a restaurant should treat its customers.
  • ES
    emma222 sun
    Nov 9, 2025
    2.0
    I was very disappointed to see a mouse near the trash bin inside this KFC. I told the staff, but they said there was nothing they could do. Very concerning for food safety and hygiene.
  • SS
    Selena
    Nov 7, 2025
    2.0
    This place used to be my favorite KFC. Not sure why, but the spicy chicken sandwich smells strange. The chicken is very dry, and the bun has an odd smell.
  • AS
    Abdullah Sarwary
    Oct 21, 2025
    1.0
    Super stingy. Being a franchise of a well reputable international entity and not having a washroom for your customers is already enough of a disservice. I don't think you guys need to add anything further. Visited here with two friends. First had to wait for a while before getting any welcome or attention. Then requested hot sauce and we were told from the kitchen that there's no hot sauce instead of allowing the front registerer to look for it. Not offered any other sauce. Then requested some ketchup and got only two sachets for three plus meals. Not provided with napkins, requested for it and got two napkins for three people. It was surprising and laughable. Their unaccomodating behavior kinda put all of us off for that Night out with friends.

Frequently Asked Questions About KFC

What are the operating hours of KFC on weekdays?

KFC is open Monday through Friday from 10:00 AM to 12:00 AM (midnight).

Is KFC open on weekends?

Yes, KFC operates from 10:00 AM to 12:00 AM (midnight) on both Saturdays and Sundays.