Numerous customers reported poor food quality, including cold, stale, and overly salty items, leading to dissatisfaction.
Customer Service
Many reviews highlighted issues with customer service, including rudeness from staff, lack of accountability, and poor handling of complaints.
Service Speed
While some customers appreciated the quick service, others experienced long wait times and delays in receiving their orders.
Portion Sizes
Several customers expressed disappointment with the portion sizes, describing them as small and not worth the price.
BK
Bobby King
Feb 8, 2026
1.0
waited 15 mins for a pontine, the cheese and gravy was cold.
SA
Shoaib Ahmed
Feb 2, 2026
1.0
The quality and quantity at this location were unacceptable. We were given stale burgers, the buns were hard and clearly old, and the patties were not fresh at all.
When I called to complain, instead of taking responsibility, the staff brushed it off and made it a “trust” issue, saying everyone else was being served fresh food and that no one had complained. That response alone shows the lack of accountability and customer care.
I ended up driving back 20 minutes just to prove a point.
Horrible customer service and very poor food quality.
Think twice before ordering from this location.
No urgency, no resolution presented on phone, no apology only that someone will maybe reach out…
Be better, do better.
AN
Anish Negi
Jan 27, 2026
1.0
I accidentally ordered from here and when I tried to call them about it to cancel the order no one picks up.
SK
Shervin Kei
Jan 23, 2026
1.0
the strps were small and the fries was not fresh!!! a total ripoff for my 16 dollars and never gonna order kfc again
HK
hanane khadira
Jan 15, 2026
5.0
Ordered 3strips combo, food was good and served fast. New supercharger dip is must try with strips.
KFC is located at 4820 Kingsway Avenue inside the mall in Burnaby, BC, postal code V5H 4P1, Canada.
What are the opening hours of KFC during weekdays?
KFC is open from 10:00 AM to 9:00 PM Monday through Saturday.
What are the Sunday opening hours of KFC Burnaby?
On Sundays, KFC is open from 11:00 AM to 7:00 PM.
What types of cuisine does KFC Burnaby offer?
KFC Burnaby is a fast food restaurant specializing in chicken meals with halal options and also offers meal delivery services.
How can I contact KFC Burnaby?
You can contact KFC Burnaby by phone at +1 604-451-0177.
Does KFC Burnaby have an online website?
Yes, KFC Burnaby's website can be accessed at http://kfc.ca.
Which clothing stores can I visit near KFC at the mall?
Nearby clothing stores include Aritzia, Banana Republic, Uniqlo, and LE CHÂTEAU, providing options for both men's and women's fashion.
Are there other fast food or chicken restaurants near KFC?
Yes, Freshslice Pizza and Popeyes Louisiana Kitchen are nearby, offering additional options for pizza and chicken dining.
Which service stores are close to KFC in the mall that might be useful?
Nearby service stores include BMO Bank of Montreal, ICBC Driver Licensing, and mobile phone repair stores like CaseMogul 1Hr Phone Repair and Mobile Klinik.
What family-friendly shopping options are near KFC Burnaby?
Nearby family-friendly stores include Toys"R"Us, Babies"R"Us, Disney Store, and Kidoodles Art Studio, which offer toys, baby gear, and creative activities.