Dairy Queen Grill & Chill

3.7
354 reviews
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Business Details

103-4191 Hastings St, Burnaby, BC
V5C 2J3, Canada
(604) 293-1171
https://www.dairyqueen.ca/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
103-4191 Hastings St, Burnaby, BC
V5C 2J3, Canada

Hours

Reviews

3.7
354 reviews
5 stars
143
4 stars
87
3 stars
50
2 stars
28
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences are mixed, with some praising friendly and helpful staff, while others report rude behavior and poor handling of complaints.

Food Quality

Food quality is inconsistent; while many enjoy the ice cream and blizzards, there are complaints about the taste and preparation of other menu items.

Cleanliness

Several reviews highlight issues with cleanliness, particularly in the bathrooms and food preparation areas.

Order Accuracy

There are frequent complaints about incorrect orders and poor communication regarding online orders.

Pricing

Customers feel that prices are high for the quality of food received, with some mentioning that the value for money is low.
  • FJ
    FEKRIYEH JAFARI
    1 day ago
    1.0
    Very disappointed. It was my husband’s birthday and we ordered chocolate Oreo and when we picked up, it was strawberry vanilla cake. And when I requested for exchange, the staff was very unprofessional, confrontational and irresponsible. Truly unacceptable , staff that working there is so rude, 👎👎👎👎not recommended to any one
  • SC
    Sarah C
    6 days ago
    2.0
    Stopped in for two blizzards today and noticed I was overcharged after we left. We had ordered 1 small and 1 medium and I was charged $17. It isn’t a big difference, just a few dollars, but it is wrong. Hopefully this is just a one off and the staff don’t do this often to take advantage of customers..
  • WP
    Weirdo18 “Weirdo” Pools
    Nov 10, 2025
    1.0
    I come here all the time and usually order a signature double cheese stackburger combo from time to time. I went and ordered it again this evening (November 10th) with an offer through the app, and they gave me the regular cheeseburger that is usually only available through the kids combo, and added an extra pattie on it. I asked them why it didn't come in the container like it always usually does, and they kept trying to reason that it never did. Eventually they offered me the box and asked if I was happy then. Usually, the stackburger comes with lettuce, onions, and a tomato. The cheeseburger doesn't. So without the offer, I would have spent 9$ for this tiny thing, when you can get the meal for the same price. Usually this isn't a big deal and a simple mistake, but they kept arguing and arguing saying dumb things like "oh, it's a new thing that's only done recently","I gave you what you ordered" and so on. If that is what I ordered, the offer for the stackburger wouldn't have went through!
  • NN
    Noor N
    Nov 3, 2025
    1.0
    chicken strips is really bad. The bread coating does not taste good
  • VV
    vulpenatacha
    Oct 22, 2025
    5.0
    We loved our ice-cream cake
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the opening hours of Dairy Queen Grill & Chill in Burnaby?

The store is open from 10:30 AM to 11:00 PM Monday to Thursday, 10:30 AM to midnight on Friday and Saturday, and 11:00 AM to 11:00 PM on Sunday.

What types of food and treats can I find at Dairy Queen Grill & Chill?

You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes and malts, and ice cream cakes from DQCakes.com.