Brand Certified
Dairy Queen Grill & Chill
3.5(603 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
6572 Hastings St, Burnaby, BC
V5B 1S2, Canada
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(604) 293-1617
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.ca/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.5
603 reviews
5 stars
282
4 stars
65
3 stars
63
2 stars
41
1 star
152
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting employees like Komal, Aman, and Madhav for their exceptional service.
Hygiene Issues
Several reviews pointed out serious hygiene concerns, including dirty facilities and food safety failures, such as hair in ice cream and mold in queso dip.
Food Quality
Customers expressed disappointment with food quality, mentioning issues like freezer-burnt cakes, undercooked fries, and inconsistent portion sizes.
Pricing Concerns
There were complaints about high prices relative to food quality, with some customers feeling that the value did not meet their expectations.
- MBMyles Bate3 days ago5.0Komal was the most friendly & the food was delicious
- JDJack DanielsFeb 10, 20261.0I agree with Christine on the last post. The staff can definitely use more training and learn better communication. I order a blizzard and waited 15 mins, while everyone one after me got their food. The staff came up to me and ask what I order because apparently he forgot what it was and forgot to make it. At this point, I rather support local ice cream business instead of this dairy Queen.
- IGIsha GadaJan 31, 20265.0Aman’s customer service is awesome! She went over and above to make the order perfect
- ALAfsheen LakhaniJan 31, 20265.0Komal and Sukhman were great at order taking! They got my customization perfectly right, made my night! ✨
- EEElizabethJan 25, 20261.0I had a disappointing experience at the Kensington Dairy Queen on Jan 24th around 5:15 pm. The employee who took my order, Rupinder, was rude and unprofessional. This is not the level of customer service I expect.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill at 6572 Hastings St offer?
They offer soft-serve ice cream, signature shakes, classic burgers, fries, Blizzard® Treats, Grillburgers®, shakes and malts, and ice cream cakes.
What are the opening hours for Dairy Queen Grill & Chill in Burnaby?
They are open daily from 10:30 AM until midnight.
Is the Dairy Queen Grill & Chill location at 6572 Hastings St family-friendly and accessible?
Yes, it welcomes families and children, offers booster seats, is wheelchair accessible, and has restrooms available.
Can I order food online for pickup at this Dairy Queen location?
Yes, you can place a mobile order for pickup through their website.
Are there seating options available inside Dairy Queen Grill & Chill at this location?
Yes, seating is available for customers.
Where exactly is Dairy Queen Grill & Chill located?
It is at 6572 Hastings St, Burnaby, BC, in Kensington Square. The postal code is V5B 1S2.
Does Dairy Queen Grill & Chill offer any special deals or a loyalty program?
Yes, you can download the Dairy Queen App to access exclusive deals and mobile rewards.
What nearby food options are available around Dairy Queen Grill & Chill in Kensington Square?
Nearby you can find Cockney Kings Fish & Chips, Subway, Hong Sushi, Saray Turkish Cuisine, North Burnaby Wonton House, Socrates Taverna, and COBS Bread Bakery.
What nearby amenities can customers visit before or after enjoying treats at Dairy Queen Grill & Chill?
Customers can visit Kensington Animal Hospital, Tailstopia pet store, Kensington Pet Food Plus, Kraken Fitness, Oxygen Yoga and Fitness, and Safeway grocery store.
Are there nearby coffee shops or places to relax near Dairy Queen Grill & Chill?
Yes, Starbucks Canada and Bagel Coffee House are nearby for coffee or refreshments, and Glass Hookah Lounge offers a lounge atmosphere.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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