Brand Certified
Chipotle Mexican Grill
3.5(585 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
3778 Grand Promenade, Burnaby, BC
V3J 1N5, Canada
Certified by Chipotle Mexican Grill • Mar 01, 2026
(236) 312-8050
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.ca/bc/burnaby/3778-grand-promenade?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4877
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican RestaurantChipotle Mexican Grill
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.5
585 reviews
5 stars
300
4 stars
44
3 stars
33
2 stars
36
1 star
172
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed; some staff provided excellent service, while others were reported as rude and dismissive.
Portion Sizes
Many customers expressed dissatisfaction with portion sizes, noting they were often small and inconsistent.
Food Quality
While some customers praised the freshness and taste of the food, others reported issues with blandness, over-salting, and cross-contamination.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions in food preparation areas.
Employee Performance
Specific employees, particularly Lovepreet and Rupinder, received high praise for their friendly and attentive service, contrasting with negative experiences from other staff.
- CTCheryl TrampleasureFeb 23, 20261.0We visited this location February 21st at 7:51 pm, the service was horrible, I ordered a salad bowl, they had to scrape the bottom of the pan for the chicken, they had no vegetables, the chicken was fatty, and the lettuce was wilted, they gave a small handful of lettuce, the bowl was about a quarter full. They would not correct it, just stood there staring at me, I tossed most of it away and will never go to this location again!!! Horrible!
- JLjames leeFeb 11, 20264.0Food was ok but noticed they really stingy on the portions as if it's coming out of the employees pay cheque. All kidding aside..I'm sure management teaches them to lighten up on portions. Also this location parking is horrendous...all pay parking. Not sure this place will survive on only mostly transit customers.
- AGAdolfo Lemos GomezFeb 9, 20264.0Ricos platos. Ojalá trabajarán mas personas que hablaran el idioma español en este lugar.
- JEJawdat EissaJan 31, 20261.0This is the worst place they dont provide utensils for food well the bowl is useless to me
- MSMandy singhJan 23, 20265.0I visit Chipotle pretty often, but my visit today really stood out thanks to Rupinder. She provided absolutely incredible customer service from the moment I got in line. Not only was she super efficient and fast, but she was also genuinely friendly and patient while I was making my choices. She didn't rush me, and she made sure my order was made exactly how I wanted it. It’s rare to find employees who seem to actually care about doing a great job, but Rupinder nailed it. The food was fresh and delicious, but her service is the reason I’m leaving 5 stars. Management, give her a raise!
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in Burnaby?
Chipotle Mexican Grill is located at 3778 Grand Promenade, UNIT 440, Burnaby, BC, V3J 1N5, Canada.
What are the operating hours of Chipotle Mexican Grill in Burnaby?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Is Chipotle Mexican Grill currently open or closed?
Chipotle Mexican Grill is currently open for business.
How can I contact Chipotle Mexican Grill in Burnaby by phone or email?
You can contact Chipotle Mexican Grill by phone at +1 236-312-8050 or via email at BC.4877.Lougheed@chipotle.com.
Where can I order food online from Chipotle Mexican Grill in Burnaby?
You can order online at https://order.chipotle.com/.
Does Chipotle Mexican Grill have a social media presence?
Yes, Chipotle Mexican Grill in Burnaby is on Facebook at https://www.facebook.com/chipotle/ and on Twitter under the handle @ChipotleTweets.
What type of cuisine does Chipotle Mexican Grill in Burnaby serve?
Chipotle Mexican Grill specializes in Mexican cuisine.
What banks are located near Chipotle Mexican Grill and how can they be helpful?
Nearby banks such as Scotiabank, RBC Royal Bank, CIBC, TD Canada Trust, and BMO Financial Group offer convenient financial services for customers who need to withdraw cash or handle banking before or after dining at Chipotle.
Are there any health and medical facilities close to Chipotle Mexican Grill?
Yes, LifeLabs Medical Laboratory Services and Lougheed Mall Dental Group are nearby for health testing and dental services, which can be convenient for visitors combining health appointments with a meal at Chipotle.
What other dining options are available near Chipotle Mexican Grill?
Nearby eateries include EGGBOMB+, a sandwich and salad bar, Stone Korean Bbq House offering Korean cuisine, and freshii, a health-focused restaurant, providing diverse choices for customers in the area.
Brand Certified Facts from Chipotle Mexican Grill
Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Hours of operation
- Phone number
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