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Dunkin' Zero
Brand Certified

Dunkin'

3.6
(472 reviews)

Business Details

11181 S Frontage Rd, Yuma, AZ
85367, United States
(928) 342-1860
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Yuma, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11181 S Frontage Rd, Yuma, AZ
85367, United States

Hours

Reviews

3.6
472 reviews
5 stars
205
4 stars
88
3 stars
65
2 stars
35
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff being rude, unhelpful, or dismissive.

Food Quality

Numerous reviews mentioned stale or burnt food items, particularly donuts and breakfast sandwiches.

Inconsistency

Customers experienced inconsistency in drink preparation and order accuracy, leading to dissatisfaction.

Staff Attitude

Several reviews highlighted a lack of friendliness and engagement from staff, impacting the overall customer experience.

Management Response

Some customers noted positive interactions with management, who were responsive to complaints and attempted to resolve issues.
  • AK
    adam klooster
    Feb 4, 2026
    1.0
    Way too serious about straws. Some people died today, but do NOT question the straws you are given it's unacceptable customer behavior. Have a good day lady
  • TG
    Tim Goos
    Jan 29, 2026
    2.0
    2 people waiting including us and took almost 15 minutes CSR wouldn't even acknowledge I was there
  • MH
    Miranda Hoene
    Jan 3, 2026
    2.0
    Went to Dunkin for the very first time ever. was very excited because i’ve seen so much good about them. When we got to the drive thru it felt like we were a bother being there. Obviously since we’ve never been to dunkin we just ordered off the menu which apparently was out of date because they had very little that was listed. The worker was very stand offish and didn’t offer any help in helping find something since the menu was out of date. Will probably not return to a dunkin.
  • JF
    Julio Flores
    Dec 11, 2025
    1.0
    Slow service, no customer service.
  • DB
    David B
    Dec 7, 2025
    1.0
    No customer service skills. Don't care what you order just give you what they feel like giving you. Seem bothered when you have to go inside to request the food you already ordered through the app instead what they chose to put in your bag.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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