McDonald's

2.7
243 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
13350 E Mary Ann Cleveland Way, Vail, AZ
85641, United States

Hours

Reviews

2.7
243 reviews
5 stars
61
4 stars
28
3 stars
25
2 stars
25
1 star
104

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional service, with many experiences of long wait times and incorrect orders.

Operational Issues

The location has been criticized for not adhering to advertised hours, often being closed when customers expect it to be open.

Food Quality

Several reviews mentioned cold or improperly prepared food, with frequent complaints about missing items in orders.

Cleanliness

While some customers noted cleanliness in the restaurant, others pointed out issues with trash and overall maintenance.
  • RR
    Rebecca Robbins
    1 day ago
    5.0
    I used a coupon , so very awesome, and paid for the extras. And I just want to show the picture of this beautiful frappe they gave me which they gave it to me how I asked in a larger cup was extra whipped cream and extra caramel on the top they made it perfect to order and exactly what I paid for and better. Just a lot of times people don't get it correctly they were like you know Bon Appetit perfect
  • KM
    Kiara Mancha
    Dec 31, 2025
    1.0
    Went to get breakfast with my family this morning. They got theirs and sat down. I sat at the little window and waited, about 10 minutes past finally somebody comes to me and tries to hand me a DoorDash order when I explained to them that I was not waiting on that order and I was waiting for my order he took my receipt and went to the kitchen and started frantically looking for it. Another five minutes past the same person comes up and handed me another DoorDash order. Explains to me that they’ve already sent out my food which I’ve been sitting there for the past 15 minutes waiting on my order obviously didn’t get my food. They tried to give me a hard time about getting my order that I just paid for and waited for it. I’m not usually one to complain but by the time I got my food my familys food was cold and my 2 burrito sausage meal breakfast was also cold with no cheese and also only came with one of the two burritos! Never seen a kitchen full of workers and no one helps. Will not be back to this location.
  • RR
    Ryan
    Dec 22, 2025
    1.0
    Horrible service.
  • EM
    Eli mac
    Dec 5, 2025
    5.0
    Thank you for the dinner with the Grinch event!
  • CC
    ClapX
    Nov 27, 2025
    1.0
    Update your hours if you’re going to be closed on Thanksgiving. You have a line of people in the drive-thru who don’t know it’s closed.

Frequently Asked Questions About McDonald's

What are the hours of operation for McDonald's in Vail, AZ?

McDonald's in Vail, AZ is open 24 hours a day, 7 days a week.

When is the drive-through service available at this McDonald's location?

The drive-through is open 24 hours a day, every day of the week.