Dairy Queen (Treat)

4.3
739 reviews
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Business Details

13160 E Colossal Cave Rd, Vail, AZ
85641-8970, United States
(520) 762-0343
https://www.dairyqueen.com/
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About

Ice Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • Drive-throughAvailable

Location

Dairy Queen (Treat)
13160 E Colossal Cave Rd, Vail, AZ
85641-8970, United States

Reviews

4.3
739 reviews
5 stars
464
4 stars
140
3 stars
57
2 stars
20
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with several customers expressing frustration over poor service and incorrect orders.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction with the overall experience.

Pricing Concerns

Several reviews mentioned that prices are high compared to other locations, with some customers feeling that the value does not match the cost.

Cleanliness and Atmosphere

While some customers appreciated the cleanliness of the establishment, others noted unpleasant odors, particularly of grease, affecting their experience.

Product Quality

Feedback varied on product quality; while some enjoyed the ice cream and treats, others complained about poorly made items and inconsistent preparation.
  • SK
    Stuart Katz
    2 days ago
    4.0
    It's a Dairy Queen. No frills. Good service
  • HR
    Heidi Remund
    Jan 4, 2026
    1.0
    Chicken sandwich was two chicken fingers on a bun and cold. Chicken finger meal was cold, fries were cold and not good. Food was overpriced and did not taste good.
  • MP
    Mike Penaloza
    Jan 3, 2026
    5.0
    It was a great experience the people are awesome
  • GG
    GrenadesAndHamm
    Dec 21, 2025
    1.0
    We've been coming here since it opened, but no more. This place obviously couldn't care less about their customers. They are quick to leave "thanks for the feedback" blanket replies to negative reviews, but apparently very unwilling to change or improve. It's very obvious they don't read the reviews. They donr address any issue listed in the complaint. I'm sure this review will get the same, standard reply as all the other reviews became, simply, they couldn't give a crap about being terrible. The girl at the window was incredibly rude. She gave three of four desserts, and when she needed to be reminded for the fourth, was mouthy and wrong about the order. When she was corrected to make sure we got the right dessert, she said something snarky about how that's what she said. The sizes have apparently changed so large blizzards are much smaller. When my wife questioned the size of the blizzards, she said they were correct instead of letting us know they'd changed their sizes to be much smaller. And they're obviously skimping on toppings. Two peanut buster parfaits with barely any hot fudge or peanuts. This will be the last time we will ever give them business.
  • JY
    Jessica Y
    Nov 21, 2025
    1.0
    My family has been coming to this Dairy Queen for years and lately they have been hiring the nastiest, rudest teenagers. Tell me why anyone deserves to be given a bad attitude when the worker didn’t get our order correct, and we just want what we ordered? This is why franchise businesses fail; there’s not a competent person in sight.
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Frequently Asked Questions About Dairy Queen (Treat)

What type of food and treats does Dairy Queen (Treat) in Vail, AZ offer?

Dairy Queen (Treat) offers soft-serve ice cream, signature shakes, Blizzard® Treats, frozen novelties, and ice cream cakes.

Does the Dairy Queen (Treat) location at 13160 E Colossal Cave Rd have drive-thru service?

Yes, this Dairy Queen location offers a drive-thru service for convenient ordering.