Wendy's

3.8
987 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5639 W. Cortaro Farms Road, Tucson, AZ
85742, United States

Hours

Reviews

3.8
987 reviews
5 stars
432
4 stars
239
3 stars
130
2 stars
52
1 star
134

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely; some employees are praised for their friendliness, while others are reported as rude and unprofessional.

Food Quality

Many customers express dissatisfaction with food freshness and temperature, often receiving cold or poorly prepared items.

Cleanliness

The cleanliness of the restaurant is inconsistent, with some customers noting clean environments while others report dirty conditions.

Order Accuracy

Numerous reviews highlight issues with incorrect orders and missing items, leading to frustration among customers.

Management Issues

Concerns about management practices and employee training are frequently mentioned, suggesting a need for improvement in oversight.
  • TA
    Tamara Abbott
    Dec 29, 2025
    4.0
    The food was hot. Customer service was excellent
  • KG
    Karissa Galaviz
    Dec 21, 2025
    1.0
    Hello, I am writing to share a concern about an experience my family and I had at one of your Wendy’s locations. During our visit, we witnessed a manager named Celia speaking very rudely and disrespectfully to a teenage employee named Jonathan. She repeatedly addressed him in a degrading manner and did so loudly in front of customers. The way she spoke to him made the environment uncomfortable and awkward for everyone present. We understand that managing a restaurant can be stressful, but publicly belittling an employee, especially a young one, is not appropriate and reflects poorly on the workplace atmosphere and the company as a whole. It was upsetting to watch and not the kind of experience we expect when visiting Wendy’s. We felt it was important to bring this to your attention and hope this situation can be addressed so employees are treated with respect. Thank you for your time. Sincerely, A concerned customer
  • SV
    Scott Vogelsberg
    Nov 28, 2025
    5.0
    This Wendy’s is different in a great way. As soon as I can walked in I was immediately greeted in a very genuine way way by Helen. Helen has a great attitude and made my visit ! The Restaurant is very clean and everything about this place including the seating, drink station and atmosphere is conducive to an enjoyable dining experience. Thank you Helen !
  • JP
    Jonathan Pringle
    Nov 25, 2025
    4.0
    drive thru was quick
  • CC
    Chavasito
    Nov 22, 2025
    4.0
    Creo que el lugar nesesita un poco más de cuidado

Frequently Asked Questions About Wendy's

Is Cortaro Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for drive-thru service at Wendy's on W. Cortaro Farms Road?

The drive-thru at Wendy's is open daily from 6:30 AM until midnight.