Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Multiple customers reported issues with food quality, including cold, spoiled, or poorly prepared items.
Service Issues
Several reviews highlighted poor service experiences, particularly in the drive-thru, with long wait times and rude staff.
Staff Friendliness
Despite service issues, many customers praised the friendliness and positivity of the staff.
Cleanliness
Some customers noted cleanliness in the dining area, while others reported unsanitary conditions.
Inconsistency
Customers experienced inconsistent service and food quality, with some visits being excellent and others disappointing.
MM
Marlo M
Nov 15, 2025
1.0
Customer service was great but, the food sucks. First time eating at Wendy's. I ordered The Double stack Biggie bag thru the drive thru. The fries had no salt, i returned the fries and asked for fries with salt and that order also had no salt. Fries were cold and food did not taste fresh. One of the nuggets were wet in the middle. I took a pic of it. Burgers are small.
RF
Rubby Favela
Nov 10, 2025
3.0
I come here very often and today was very disappointing. I go to the drive-through today I paid for two large combos and I remembered I forgot to ask if they could add lettuce and tomato to my burger. The woman is on her headset and you can hear the manager. Tell her to tell me to pull up to the door since my fries weren’t done, but I was trying to explain to the woman that if I could add lettuce and tomato and that I’m willing to pay for it. She said yes and rushed me through to the door in the driveway and then gives me my food and only give me one fry when I paid for two so overall the customer service was not the best today. It was a little bit disappointing since I paid almost $30
DD
DeeJayTee73
Oct 31, 2025
5.0
Great experience.
JD
JrStac DeMarino
Oct 12, 2025
1.0
Very poor and food was poor quality
LR
Lee Rawlette
Sep 30, 2025
5.0
Always have the best service. The staff makes my day better just seeing how happy they always are.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Tucson, AZ?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Tucson, AZ into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (520) 746-3951.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Valencia #1 Wendy’s serve breakfast?
Yes, this Wendy’s location in Tucson, AZ serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the opening hours for Wendy's at 3171 E Valencia, Tucson?
Wendy's at 3171 E Valencia is open daily from 7:00 AM to 12:00 AM (midnight).
Does this Wendy's location offer drive-thru service?
Yes, this Wendy's location offers drive-thru service daily from 7:00 AM to 12:00 AM.
Can I order Wendy's food online or through a mobile app?
Yes, you can order Wendy's food online at order.wendys.com or use the Wendy's mobile app for convenient ordering.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payments.
Does this Wendy's location serve breakfast?
Yes, Wendy's at 3171 E Valencia serves breakfast including combos, sandwiches, coffee, and sides.
How can I contact Wendy's at 3171 E Valencia for feedback or questions?
You can call Wendy's directly at (520) 746-3951 or reach the Customer Care team via their website or call 888-624-8140.
Are there nearby public transportation options close to Wendy's?
Yes, Baggins Valencia transportation service is near Wendy’s, which could help customers find easy transit to and from the restaurant.
What other dining options are near Wendy's at 3171 E Valencia?
Nearby, you can find Baggin's Gourmet Sandwiches, Tropical Smoothie Cafe, Jimmy John's, and Sachiko Sushi for variety in dining experiences.
Are there automotive services near Wendy's for customers who drive?
Yes, EVgo charging station, BRAKEmax, Safelite AutoGlass, and AutoZone are nearby for automotive needs while visiting Wendy’s.
Is Wendy's located near any financial services for customer convenience?
Yes, Vantage West Credit Union and Basf Corp financial service offices are close to Wendy's for any banking needs.