Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Tucson Subway® Restaurant at 4889 W Ajo Hwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Mixed reviews on customer service; some employees are praised for their friendliness while others are criticized for rudeness and poor attitude.
Food Quality
Inconsistent food quality reported; some customers enjoyed fresh ingredients while others experienced issues with stale or poorly made sandwiches.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly with online orders.
Cleanliness
Concerns raised about cleanliness and unsanitary practices among staff.
Staffing Issues
Reports of understaffing leading to slow service and long wait times.
CL
Carmen Lopez
5 days ago
1.0
Never answer the phone
BM
Buns McGee
5 days ago
1.0
My Partner and I order from this subway and the meat was very lacking and they forgot to put pepperoni on her sandwich. The service was fine because it was a pick up order; but this is the 2nd time we got lack luster food. I don’t know where the disconnect is, but I have been to many different subways around the city and this is by far/hands down the worse one I have been too. We will be switching our business to the dominos in the same Plaza or even pick up at the subway further down the road. The same two employees made the order both times, maybe that’s a coincidence, but also could be the root of the cause.
JJ
Jorgepraz
6 days ago
1.0
I placed an online order and they made the sandwich wrong. They added ingredients I didn't order and they didn't include the Lays potato chips in the bag. Very bad. It seems they don't know how to read online order receipts.
AP
Annabel Lee Poe
Feb 17, 2026
1.0
Accidentally placed a pick up order for this location when we meant to place for one closer to our house. Used a coupon through the app and everything. Tried calling this location to have them cancel the order so as not to waste food, money, and the discount. Was not able to get through because "this person has a voicemail box that has not been set up." Why have your phone number listed on Google if you aren't going to take the steps to ensure customers can contact you?? This location has been open for a while, too, so I'm sure I'm not the only customer to have this issue.
CP
Christina Poggi
Jan 31, 2026
3.0
It's Subway, good food. Customer service could have been better