Service Speed
Customers frequently reported long wait times for orders, often exceeding 30 minutes, even for simple items.
Food Quality
Many reviews highlighted issues with food quality, including cold, burnt, or improperly prepared items.
Customer Service
Numerous complaints about rude or unprofessional staff, with specific mentions of poor management and lack of responsiveness to customer concerns.
Mobile Ordering Issues
Customers experienced significant problems with mobile orders, including incorrect items and long wait times.
Inconsistent Experience
While some customers praised specific staff members and experiences, overall feedback indicated a decline in service quality and consistency.