Service Issues
Numerous customers reported rude staff, long wait times, and incorrect orders, indicating a need for improved training and management.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about cold, undercooked, or incorrect items, as well as a decline in portion sizes.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and enjoyed specific menu items, highlighting that there are still positive experiences to be had.
Cleanliness Concerns
Several reviews pointed out unsanitary conditions at the location, including dirty windows and overall lack of cleanliness.