Service Quality
Customer service experiences vary widely, with some staff being friendly and accommodating, while others are reported as rude and unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor communication regarding their requests.
Speed of Service
Numerous reviews highlight long wait times for food, often exceeding 20-30 minutes, even during less busy hours.
Food Quality
Food quality is inconsistent, with complaints about cold items, burnt burgers, and poorly prepared food, although some customers still enjoy specific menu items like slushes and burgers.
Cleanliness and Maintenance
Several reviews mention cleanliness issues, including dirty tables and malfunctioning equipment, which detracts from the overall dining experience.