Smashburger

4.1
1008 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
3837 E. Broadway Blvd., Tucson, AZ
85716, United States

Hours

Reviews

4.1
972 reviews
5 stars
565
4 stars
185
3 stars
76
2 stars
43
1 star
103

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences were mixed, with some praising friendly staff like Alan and Darlene, while others reported rude and unhelpful behavior from cashiers and managers.

Food Quality

Food quality was inconsistent; while some customers enjoyed the burgers and fries, others found them overpriced, dry, or lacking in flavor.

Pricing

Many customers felt that the prices were too high for the portion sizes and quality of food, leading to dissatisfaction.

Cleanliness

The restaurant was generally reported as clean, but some customers noted issues with odors and maintenance.

Order Accuracy

There were multiple complaints about incorrect orders and items being out of stock, leading to frustration among customers.
  • JA
    Jordan Albright
    3 days ago
    2.0
    Burger was bad, soaked in so much oil i had to stop eating it half way just take the time to drive to In- n-out up the street, you wont be upset.
  • LF
    Logan Felix
    4 days ago
    5.0
    Food was great! Burgers are excellent! Service was fast and friendly! Highly recommend! Ashley the Cashier and server was amazing!
  • TM
    Teresa Marrufo
    5 days ago
    5.0
    The Broadway location: Friendly staff, clean restaurant, quick service and the staff provided the bathroom code and instructions without having to ask them. I like the rear parking and entrance. the restaurant has two dining areas. The food is good, I really liked the seasoned fries.
  • GG
    GDJ
    Jan 4, 2026
    1.0
    On 12/31/2025 my wife and I choose to dine at this location. We placed our order with whom we came to find out was Jade then took a table too wait. While waiting my wife went to get our drinks. The dispenser didn't have any ice so she told one of the employee that the ice was out, his rather rude response to her was " hold on be patient will get to it " she returned to our table keep in mind the store was virtually empty perhaps 10 customers at most our ticket was order # 7. A family waiting behind us to order also sat down in a table directly in front of us. An order was completed and was being taken by Jade ( I thought ) to our table instead it was given to the table with the family in front of us. I watched as the lady at the table began to examine the order, after touching the order. she realized it wasn't theirs. She then told Jade who retrieved the order and after much deliberation decided that the order was ours. When Jade brought the order to us I told him we didn't want it after it had been handled by the other customer and to make us another order. Jade took the food without comment ( no, I'm sorry we will make you a fresh order, common sense would dictate a response ) but nothing from Jade. I watched as he returned the food to the serving area and then proceeded to the cash register where he spent considerable time in what appeared to be total confusion. He then returned to our table and said " I have returned your money" as he put the money on the table, "and now I'm asking that you leave the store. " We immediately got up and after gathering information, store #, corporate phone #etc we exited the store. We had done nothing to warrant being tossed from the store we didn't cause trouble of any sort, just a common sense request for a new order. At 74 and 70 years old this is a first for us, weird way to end the year. All the above has been given to corporate but as most of you know that doesn't mean much.
  • KJ
    Katie JCMercyGrace
    Dec 31, 2025
    3.0
    The food was tasty. The portions were good. I was disappointed that I could not order and eat sweet potato with the rosemary and thyme seasoning, but contented myself with Brussels sprouts. The shakes were much smaller than they used to be. The price was much greater than expected before we entered. ($50+ for only two sandwich meals) We weren't able to get cups for water, and we're told that forks were for employees only. It seemed odd to rest Brussels sprouts with my fingers.

Frequently Asked Questions About Smashburger

What kind of food does Smashburger offer?

Smashburger provides handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the opening hours for Smashburger?

Smashburger is open from 10:00 AM to 9:30 PM Monday through Thursday and Sunday, and from 10:00 AM to 10:00 PM on Friday and Saturday.