Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported issues with food quality, including cold fries, incorrect orders, and unsatisfactory taste.
Service Issues
Many reviews highlighted slow service, incorrect orders, and unprofessional staff behavior, leading to a frustrating customer experience.
Cleanliness
Multiple customers noted that the dining area and tables were often dirty, impacting their overall experience.
Pricing Concerns
Several reviews mentioned that food prices were perceived as high relative to the quality and portion sizes.
Customer Experience
While some customers praised friendly staff and good service, many expressed dissatisfaction with the overall experience, citing long wait times and poor management.
AG
Allen Gardner
Dec 24, 2025
1.0
The mc crispy chicken sandwich was a huge let down if you look at the picture it looks like a decent sized chicken breast however what I got looked like the breast had been cut in half and smashed basically didn't look anything like what was pictured too bad I can't post the picture I have of the said sandwich
AG
Armando Gonzalez
Dec 10, 2025
3.0
Food just typical . Staff are ok a little but less enthused to be there. Place was kinda dirty those number tags u get are left on the tables trash was on the tables . Was there like 45 min and no once have I seen someone that work there clean the dining area, or the play area.
DG
Dicey Gee
Dec 7, 2025
1.0
Fries were cold. Have been in Tucson about 6 months, have yet to find a decent McDonald's. You know when you took those fries out. You know how long they've been sitting. Throw them out!! Don't give them to me because I'm at the drive thru.
TP
Travis Pease
Nov 16, 2025
1.0
I have a vehicle that I am proud of and work very hard to keep clean inside and out.
After getting dressed for Church this morning, I went to the drive thru at this McDonald’s. Ordered a couple of breakfast sandwiches, hash browns and a caramel frappe.
At the pickup window I am handed the small bag and frappe. I proceed to put the bag on the passenger side floor board and the frappe in the cup holder between the seats.
Before I even got out of the drive thru, the bag has fallen over and the hash browns are out and on the floor. I reach over to pick the bag and hash browns up, put the hash browns back in the bag, roll the top up, and place it back on the floor board, only to realize that, when reaching for that bag, the armpit of my shirt dragged across the top of the frappe and proceeded to spread that annoying little bit of whip cream and caramel that they ALWAYS leave popping out of the top of the lid, all over my center console, armrest, and seat.
Imagine my complete frustration.
Now I have to clean my car, and change clothes before I can proceed with my day.
It would seem that there is some top secret fast food training center where they are all taught how to load a bag in such a way that there is no possible way for it to stand up. And, trained to never… never ever ever roll the bag up to prevent stuff from falling out of the bag.
Lastly, why overfill the cup with whip cream? What is the purpose? Do they believe that the extra $.005 worth of whip cream somehow sells more frappes? Has anyone had a better McDonalds experience because of that tiny little bit of extra whip cream?
Unfortunately customer service has gone completely out the window. I don’t think for 1 second that McDonalds cares about this review. That is pretty evident from the reviews here.Furthermore, I don’t think they care if I never go back. But if enough of us make a stand and stop frequenting these lousy locations and lousy establishments we might be able to at least make them look at these reviews and try to make some reasonable changes. For instance pack the bags in a way that they at least have half a chance of standing up. Roll the top of the bag so that stuff has a minimal chance of staying in the bag. And stop 🛑 STOP over filling the drinks and frappes.
RT
Randy Tedlie
Nov 12, 2025
1.0
Placed order in drive thru. Couldn't follow instructions for extra fries and bbq sauce for the kids meal. Also ordered a spicy chicken wrap which was plain and chicken under cooked. Fries were Luke warm at best. Manager wanted nothing to do to correct the issue. No sense of urgency to completing orders..