McDonald's

3.6
1981 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
540 W Valencia Rd, Tucson, AZ
85706, United States

Hours

Reviews

3.6
1,981 reviews
5 stars
823
4 stars
381
3 stars
312
2 stars
134
1 star
331

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or unsatisfactory food quality, with complaints about incorrect orders and food not being fresh.

Staff Friendliness

Despite service issues, some customers praised the friendliness and helpfulness of the staff.

Operational Hours

Customers expressed frustration over inconsistent operating hours, particularly regarding the claim of being open 24/7.
  • MH
    Monica Hunt
    Jan 5, 2026
    1.0
    Got ready early for work so I could grab food and eat before, this McDonald’s is less than 5 mins from me. I placed an order for a $6 meal at 1:54 and didn’t receive it until almost 2:30. Meanwhile I had received a text saying my food was ready….nope. Asked several times and was told it wasn’t ready but saw multiple people on the lobby order through the kiosk after me and receive their food. I brought this up and was offered no explanation or apology. The sticker on my bag said 1:57. So why did I get my food 30 mins later?. Ridiculous, I had no time to eat and I was rushing to work. 30 mins for 1 meal when this is supposed to be “fast food” is insane
  • HS
    Heather Semonis
    Dec 28, 2025
    1.0
    They are never open in the morning when they are suppose to be. It's ridiculous.
  • MG
    Martha Gray
    Dec 25, 2025
    1.0
    They messed up our order then acted like we offend they when we asked to dud it! Manager was very rude. Wouldn't give the code to the bathroom. Horrible service.
  • JG
    Jaimee Grey
    Dec 20, 2025
    4.0
    I stopped here for sodas, and sometimes a frappe.I don't eat the food I don't trust it.I don't need any fast food anymore, no joke. I've gotten to know the people here.They're really great services, usually spectacular, and pretty quick, even if there's a long line.So for what it's worth?If you're thirsty, or if you actually like whatever they serve you, this is a good one too, go to.
  • BW
    Brina Whitson
    Dec 11, 2025
    1.0
    i get there are small fries. but why did i pay 6$ for the mc double meal and get half a fry with my order & no this is real and hard earned money. all my small fries for all 3 of my meals were like this but this one was the worse one out of all of them. do better.

Frequently Asked Questions About McDonald's

What are the open hours for McDonald's at 540 W Valencia Rd, Tucson?

McDonald's at 540 W Valencia Rd, Tucson is open 24 hours every day of the week.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's location offers drive-thru service 24 hours a day, 7 days a week.