McDonald's

3.5
1892 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2525 S Craycroft, Tucson, AZ
85711, United States

Hours

Reviews

3.5
1,892 reviews
5 stars
701
4 stars
394
3 stars
316
2 stars
157
1 star
324

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and difficulty in communication.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Temperature

Several customers noted that food was often served cold or not fresh, impacting their overall experience.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unclean tables and unsanitary conditions.

Pricing Concerns

Customers expressed dissatisfaction with high prices and perceived deceptive pricing practices.
  • TG
    Tundra Guy
    3 days ago
    1.0
    Very bad customer service. Poor management and employees who could care less. This is a recipe for disaster. Look at their ratings, soon to be an abandoned building.
  • SF
    Samantha Figueroa
    Nov 14, 2025
    1.0
    This location is awful ever since the manager Brian left! The food sucks and the big tall white guy in the drive thru is absolutely rude and needs to be talked to about his hygiene! Regardless if you're handing out someone's food you should still be clean!
  • GA
    Greg Aguon
    Nov 10, 2025
    1.0
    Horrible, unprofessional and rude manager! Went inside to order since my dad had knee surgery and wanted to sit down. Ordered via the app for table delivery. It was NOT busy. Per the app our order number was 4 digits long. Kept hearing a 2 digit number being called out. After hearing it being called a few times a employee sticks his head around the corner and says oh there’s people over here. I get up to check what the hold up was since it had been about 10 mins+ I come around the corner and hear a female worker bad mouthing us out loud and with a major attitude. I asked if this was for our order and she said the 2 digit number and I explained to her ours was table delivery and the order number wasn’t the same and I showed her the app. She got totally pissed off and annoyed. ILL BRING IT TO YOUR TABLE and slams the food on the tray. I told her there was no need for the attitude and that was uncalled for. I asked to speak to a manager the other employee looked at me and I knew she was the manager…. I asked for her name… IM NOT TELLING YOU MY NAME! Rushes past me goes to the table and slams it down in front of my dad. Reached out to the management company to voice my concern. It’s been 2 weeks+ and I keep getting told they will get back with me. Well sounds like I’ll take my business to another more professional and less verbally assaulting McDonald’s…. Thanks for the lack of follow up for complaints….
  • CT
    Christopher Taylor
    Oct 30, 2025
    1.0
    Seriously over this location. Service is terrible. Communication is even worse because 9/10 times the employee barely speaks English. Oh and they're always waiting on fries lol
  • VG
    variablemusic “vbo” grant
    Oct 25, 2025
    1.0
    Apparently nobody at the store knows how to answer the phone. They usually get the orders right but when they don't you would like to be able to call the store and say hey you all made a mistake can I pick it up tomorrow or my next visit but I tried calling for half an hour over and over and over again and this has been multiple occasions nobody ever answers. Horrible customer service and management. How hard is it to answer the damn phone??

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 2525 S Craycroft, Tucson, AZ?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when they close at midnight.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Sunday through Thursday, and from 5:00 AM to midnight on Friday and Saturday.