McDonald's

3.6
1363 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1785 W Ajo Way, Tucson, AZ
85713, United States

Hours

Reviews

3.6
1,363 reviews
5 stars
570
4 stars
271
3 stars
198
2 stars
92
1 star
232

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several specific complaints about managers and drive-thru employees.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and long wait times, particularly in the drive-thru.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning cold meals and poor preparation.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and positive experiences.

Cleanliness and Environment

Mixed reviews on cleanliness; some noted clean dining areas while others reported dirty tables and uncomfortable conditions.
  • JN
    Joseph Nelson
    1 day ago
    5.0
    Everything was fantastic, only thing that i saw was they were packed up with orders, so service was a little bit behind, but other than that it was good
  • MY
    Michael Youth
    Jan 4, 2026
    2.0
    Always cold fries and Luke warm food.
  • NN
    Nope Nope
    Dec 10, 2025
    1.0
    As a DoorDash driver, I parked where it said “courier parking” and proceeded to get yelled at for parking there.
  • YM
    YY MNDZ
    Dec 3, 2025
    1.0
    I visited the location on Mission and Ajo on 12/02/2025. I placed an order online for 2 Grinch meals and I happy meal. Online gave me an option to pick up my order at counter and thats how I placed it. My order number was 1663. I arrived at the location 10mins after my online order was placed and the lobby was locked. Hours posted says lobby closes at 10pm. I was puzzled so decided to make line through the drive thru. I waited in line about 20-25 minutes before receiving my food,I had already placed my order online 10-15 mins prior to that. Finally got my food and drove off. Opened the meals and food was super cold and noticed the Grinch socks were missing in both meals. I called the store immediately and no answer and no option to leave a voice message. I drove back knocked on door and no response and the drive thru line was ridiculous. I called again this morning 12/03/2025 and still no answer. These meals are very expensive and if they were out of the items to complete this special meal it should have been disclosed when picking up. I wasn't even greeted when I pulled up to the window nor an apology for the inconvenience of how my order was placed and how it was picked up. They should have not had the option to pick up at counter if the lobby was going to be closed to the public. Their hours are posted online and on the window. Very dissatisfied with yesterday's experience and service at this location. I feel like the items were not placed on purpose to benefit themselves, knowing phone calls and lobby was not accessible to place the complaints. This was a horrible experience and waste of money. I hope this concern is brought up to this location and to correct the way food items should be picked up. This same complaint was submitted to corporate.
  • PS
    Pippy Long stocking
    Dec 3, 2025
    5.0
    Every time I visit this store, it’s always an awesome experience, very clean and the employees are always very attentive. I’m not sure if he’s the store manager or shift manager he’s an older gentleman with long hair-he absolutely goes above and beyond every trip I make I usually order over the app which is always convenient Id say!! But my last visit they were out of pies and he didn’t mind giving me a refund! Which was so awesome. Wasn’t expecting considering I ordered over the app. But every time I come his team and his self are always very quick and on their feet hustling orders and helping guest! I know it’s tough working in fast food or just anywhere in general now a days! But I’d like to take the time out of my day to thank them for always giving the experience a hundred and ten percent!!! Yall are so awesome and I’ll remain loyal to your store!! Thanks in advance for future visits! Keep up the great work! 🤗🥳

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 1785 W Ajo Way, Tucson?

Delivery is available Monday through Thursday and Sunday from 5:00 AM to 10:00 PM, and on Friday and Saturday from 5:00 AM to midnight.

When is the drive-thru open at this McDonald's location?

The drive-thru is open Monday through Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to 1:00 AM.