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Jimmy John's

4.2
(290 reviews)

Business Details

5411 E Broadway Blvd, Tucson, AZ
85711, United States
(520) 747-8888
https://locations.jimmyjohns.com/az/tucson/sandwiches-660.html

About

Sandwich Restaurant

Location

Jimmy John's
5411 E Broadway Blvd, Tucson, AZ
85711, United States

Hours

Reviews

4.2
290 reviews
5 stars
186
4 stars
49
3 stars
10
2 stars
8
1 star
37

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and fast service, though some reported issues with staff attitude and order accuracy.

Food Quality

While many enjoyed the sandwiches and praised the bread, there were complaints about soggy sandwiches and missing ingredients.

Pricing Concerns

Several reviews noted that the prices were perceived as high for the quality and quantity of food received.

Communication Issues

Customers expressed frustration over poor communication regarding order status and store closures.
  • PP
    Peter
    Feb 2, 2026
    4.0
    If I'm in a hurry and want a sub this is where we go. We went the other day, the staff is always friendly and good at their jobs, the place is clean, the food is fast, and the bread is much better than the other commercial sub shops. My only complaint? Two subs and two fountain drinks were nearly $30. I know prices are high everywhere, maybe not their fault, but wow.
  • BM
    Bear M
    Nov 25, 2025
    1.0
    Get rid of your point of sale system that makes it almost impossible to not leave a tip. No other fast food place does this... Pay your employees, JJ.
  • CH
    Carla Hightower
    Nov 25, 2025
    1.0
    Ordered sandwiches today had delivered by DoorDash. Ordered the Beachclub sandwich was missing cucumber Avocado, really sold me on this was the Avocado. Called spoke with Manager on duty to see if we could correct the order, response was to deal with DoorDash. They didn’t make the order incorrect apparently the manager did we sent pictures so he would be able to see. His inappropriate response was to just hang up. Not a fan at all first time tying and this will be my last. Guest service was the worst.
  • NH
    Noach Hayward
    Nov 1, 2025
    5.0
    the sandwiches are just as good if not better than any other jimmy john’s; BUT, the staff makes this place top tier. i come here all the time and they are always amazing. from ordering mishaps (generally on my end not theirs) to general hospitality they are wonderful with everything
  • SS
    Shayna Sanchez
    Oct 25, 2025
    1.0
    I’m very disappointed in the lack of communication and protocols in place. I understand that the store was closed due to a break-in and that you’re waiting for an area manager to release operations—but there should be a better process for notifying customers. I drove over 45 minutes to pick up my order, only to find out that you weren’t opening. There was more than enough time to send a notification or update customers in advance. It’s frustrating to make that kind of trip with no notice. I hope you’ll consider improving your communication protocols for situations like this moving forward. Just trying to get a pickle sandwich!

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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