Feedback on customer service is mixed; while some customers praised the friendly staff and quick service, others reported rude interactions and poor handling of orders.
Food Quality
Many customers enjoyed the sandwiches and found them tasty, but there were complaints about inconsistency in portion sizes and missing ingredients.
Delivery Issues
Several reviews highlighted problems with delivery times, including orders taking too long and items being missing or incorrect.
Cleanliness
The store is generally noted for being clean, but there were concerns raised about staff hygiene practices.
WS
Wendy Street
5 days ago
1.0
My sister and I went in and ordered 2 sandwiches to go. We just live across the street so we took them home. Upon opening our sandwiches, we were so disappointed. This place is a sub joint correct? Our subs weren't even 1" thick, and that's including the roll. So I immediately call the store and tell the guy we just left, but we are returning with the food, and want a refund. We didn't even take a bite from either sub. It was puney, presentation was awful. It looked disgusting to be honest. Jimmy John's SUCKS, FOR REAL.
EW
Elizabeth Welch
Feb 7, 2026
3.0
Got my order wrong, luckily I had a feeling the guy at the register didn't understand. He gave me attitude when I tried telling him what I wanted and told me I had to order a number. So I said the number but that I only wanted certain ingredients. They made it normal way anyways. I checked it before I left, brought it back in and said it wasnt what I ordered. The guy gave me more attitude and said ,"I read it back to you slowly." Like I was dumb. I said yes I just wanted xyz. So he went and got another person. They act like trying to make my $11 sub with just meat, cheese, and lettuce again was a huge hardship. I asked for oil and vinegar and they gave me 'sauce' whatever that is. I'm over it. Not going back.
KB
Katie Bilbo
Nov 11, 2025
5.0
I had a great experience today at Jimmy John’s. Virgina and the man who made my sandwhich I didn’t get his name were super nice and pleasant. My pickle which was delicious and their cherry coke was perfect. The music was awesome too. It was a vibe. Thank you!
JB
Jackie Burnham
Oct 3, 2025
5.0
Always great staff and fast service!! My favorite place to eat!
SB
Sina Botner
Sep 14, 2025
1.0
Poor customer service, would not give me a sandwich that was on the menu, just rude