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Jimmy John's

4.0
(252 reviews)

Business Details

2485 N Swan, Tucson, AZ
85712, United States
(520) 326-5112
https://locations.jimmyjohns.com/az/tucson/sandwiches-826.html

About

Sandwich Restaurant

Location

Jimmy John's
2485 N Swan, Tucson, AZ
85712, United States

Hours

Reviews

4.0
252 reviews
5 stars
150
4 stars
37
3 stars
20
2 stars
9
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly staff and quick service, others reported rude interactions and poor handling of orders.

Food Quality

Many customers enjoyed the sandwiches and found them tasty, but there were complaints about inconsistency in portion sizes and missing ingredients.

Delivery Issues

Several reviews highlighted problems with delivery times, including orders taking too long and items being missing or incorrect.

Cleanliness

The store is generally noted for being clean, but there were concerns raised about staff hygiene practices.
  • WS
    Wendy Street
    5 days ago
    1.0
    My sister and I went in and ordered 2 sandwiches to go. We just live across the street so we took them home. Upon opening our sandwiches, we were so disappointed. This place is a sub joint correct? Our subs weren't even 1" thick, and that's including the roll. So I immediately call the store and tell the guy we just left, but we are returning with the food, and want a refund. We didn't even take a bite from either sub. It was puney, presentation was awful. It looked disgusting to be honest. Jimmy John's SUCKS, FOR REAL.
  • EW
    Elizabeth Welch
    Feb 7, 2026
    3.0
    Got my order wrong, luckily I had a feeling the guy at the register didn't understand. He gave me attitude when I tried telling him what I wanted and told me I had to order a number. So I said the number but that I only wanted certain ingredients. They made it normal way anyways. I checked it before I left, brought it back in and said it wasnt what I ordered. The guy gave me more attitude and said ,"I read it back to you slowly." Like I was dumb. I said yes I just wanted xyz. So he went and got another person. They act like trying to make my $11 sub with just meat, cheese, and lettuce again was a huge hardship. I asked for oil and vinegar and they gave me 'sauce' whatever that is. I'm over it. Not going back.
  • KB
    Katie Bilbo
    Nov 11, 2025
    5.0
    I had a great experience today at Jimmy John’s. Virgina and the man who made my sandwhich I didn’t get his name were super nice and pleasant. My pickle which was delicious and their cherry coke was perfect. The music was awesome too. It was a vibe. Thank you!
  • JB
    Jackie Burnham
    Oct 3, 2025
    5.0
    Always great staff and fast service!! My favorite place to eat!
  • SB
    Sina Botner
    Sep 14, 2025
    1.0
    Poor customer service, would not give me a sandwich that was on the menu, just rude

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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