Had a less than stellar experience yesterday at Jimmy John’s one of my favorite places to enjoy a toasted sandwich. I wanted to share my feedback with the store, and so far I’ve been hung up on twice bids there phone tree. I also reached out to their corporate headquarters and they provided me the following stating that it’s an independently owned franchise and good luck basically. Never really had an issue with Jimmy John’s as I love their bread and tasty sandwich sandwiches most of the time. Unfortunately, my sandwich lacked the meat and you can see from the picture I got a slice. It only had one slice of turkey, and basically tasted like a veggie sandwich! I could only taste was the ranch dressing and the lettuce. I wish I was able to have the time to go back to the store and return it…unfortunately, I was staying in a hotel down the street and lacked the time to address it in person. I usually order off the app and it is prepared, hot and ready to enjoy. Sadly, this store was inattentive and it was missing several elements in making a good sandwich at this location. Won’t return.
SE
Stormy Elias
Jan 9, 2026
1.0
I love when someone answered the phone and puts me on hold before even talking to me - then be put on hold for a while