Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tucson,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
649 reviews
5 stars
390
4 stars
133
3 stars
55
2 stars
23
1 star
48
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being flavorful and fresh, particularly the chicken, but there were complaints about overcooked or dry items.
Order Accuracy
Many reviews highlighted issues with incorrect or incomplete orders, especially in the drive-thru, leading to frustration among customers.
Customer Service
Service experiences varied widely; while some customers reported friendly and helpful staff, others encountered rudeness and poor communication.
Cleanliness
Several customers noted that the dining area was not clean, with reports of dirty tables and unsanitary conditions.
Pricing
Some customers felt that prices were too high for the quality and quantity of food received.
- DCDiana CedeñoNov 10, 20255.0Great customer service! Plus the chicken is always perfect!
- ADAlicia DominguezOct 22, 20251.0Mal servicio en la comida te dan un pollo seco Pésimo
- JRJ RamirezOct 3, 20251.0Don't answer phones made an online order never went through but still took my credit card never again
- OLOmar LevarioSep 29, 20251.0Good is good but they always forget something from my order
- RRRubySep 21, 20251.0Wish i would have read the previous review, I just went to drive thru....girl asked me if i wanted a combo I said yes....I even said what kind of drink. I get to the window and she doesnt give me drink...she says rudely she didnt hear me ask for combo and she didnt charge me for it. So i expect her to ask if i would like to still purchase but she doesnt and proceed to move from window. Oh and she also had ask what kind of tortillas I wanted for my meal....AND THEY DIDNT INCLUDE THEM. It is very upsetting to get where you are going to eat your meal and things are missing....I am sure she would be upset if she gets home and her meal is not complete when she orders to a drive thru....I had never had complains from this place but they do need to train costomer service....and its not like they were busy...there was like 4 girls standing there talking.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Tucson, AZ?
El Pollo Loco in Tucson, AZ is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Tucson?
El Pollo Loco is located at 4755 S Landing Way, Tucson, AZ 85714, USA.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers authentic Mexican food focused on fire-grilled chicken and handmade salsas and guacamole.
Does El Pollo Loco offer online ordering through an app or website?
Yes, you can order online through the El Pollo Loco app or their official menu ordering website.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco have a drive-through and free Wi-Fi?
Yes, El Pollo Loco has a drive-through and offers free Wi-Fi to customers.
What is the best way to contact El Pollo Loco?
You can contact El Pollo Loco by phone at +1 520-849-6025 or via email at epl3961@eplfranchisee.com.
Which nearby restaurants could I visit along with El Pollo Loco?
Nearby restaurants include eegee’s for fast food and sandwiches, Ojos Locos Sports Cantina for a sports bar experience, and In-N-Out Burger for classic American fast food.
Are there nearby coffee shops or cafes to enjoy before or after dining at El Pollo Loco?
Yes, Dutch Bros Coffee is nearby where you can enjoy coffee, smoothies, and other cafe beverages.
What other services or stores are located near El Pollo Loco?
Near El Pollo Loco, you can find SEPHORA for beauty products, Mattress Firm for furniture, LibertyX Bitcoin ATM for currency exchange, and PetSmart Grooming for pet services.