El Pollo Loco

4.2
649 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tucson,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
4755 S Landing Way, Tucson, AZ
85714, United States

Hours

Reviews

4.2
649 reviews
5 stars
390
4 stars
133
3 stars
55
2 stars
23
1 star
48

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food for being flavorful and fresh, particularly the chicken, but there were complaints about overcooked or dry items.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, especially in the drive-thru, leading to frustration among customers.

Customer Service

Service experiences varied widely; while some customers reported friendly and helpful staff, others encountered rudeness and poor communication.

Cleanliness

Several customers noted that the dining area was not clean, with reports of dirty tables and unsanitary conditions.

Pricing

Some customers felt that prices were too high for the quality and quantity of food received.
  • DC
    Diana Cedeño
    Nov 10, 2025
    5.0
    Great customer service! Plus the chicken is always perfect!
  • AD
    Alicia Dominguez
    Oct 22, 2025
    1.0
    Mal servicio en la comida te dan un pollo seco Pésimo
  • JR
    J Ramirez
    Oct 3, 2025
    1.0
    Don't answer phones made an online order never went through but still took my credit card never again
  • OL
    Omar Levario
    Sep 29, 2025
    1.0
    Good is good but they always forget something from my order
  • RR
    Ruby
    Sep 21, 2025
    1.0
    Wish i would have read the previous review, I just went to drive thru....girl asked me if i wanted a combo I said yes....I even said what kind of drink. I get to the window and she doesnt give me drink...she says rudely she didnt hear me ask for combo and she didnt charge me for it. So i expect her to ask if i would like to still purchase but she doesnt and proceed to move from window. Oh and she also had ask what kind of tortillas I wanted for my meal....AND THEY DIDNT INCLUDE THEM. It is very upsetting to get where you are going to eat your meal and things are missing....I am sure she would be upset if she gets home and her meal is not complete when she orders to a drive thru....I had never had complains from this place but they do need to train costomer service....and its not like they were busy...there was like 4 girls standing there talking.

Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Tucson, AZ?

El Pollo Loco in Tucson, AZ is open daily from 10:00 AM to 10:00 PM.

Where is El Pollo Loco located in Tucson?

El Pollo Loco is located at 4755 S Landing Way, Tucson, AZ 85714, USA.