Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tucson,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
652 reviews
5 stars
392
4 stars
134
3 stars
55
2 stars
23
1 star
48
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food for being fresh and flavorful, there were several complaints about dry chicken and incorrect orders.
Customer Service
Customer service experiences varied widely; some praised the staff for being friendly and helpful, while others reported rude behavior and poor order fulfillment.
Order Accuracy
A recurring issue was the frequent forgetting of items in orders, particularly in the drive-thru, leading to frustration among customers.
Cleanliness
Several reviews noted that the dining area was not clean, with food on the floor and tables, which detracted from the overall experience.
Pricing
Customers expressed concerns about high prices, especially in relation to the quality and quantity of food received.
- MFMaria FernDec 31, 20255.0Always great food .. fresh chicken fresh beans rice. It's just good food.
- LPLeticia PintosDec 28, 20251.0I remember when the food was good and to die for…now it’s I’m afraid to die because I ate it…I ordered 8pc family meal and the chicken was dry, also ordered an avocado chicken salad…I used to love these and I was served chicken so hard I hurt to bite avocado that was served sliced side down to prevent us from seeing the brown color it has turned, and wilted greens…not good for the $40+ I spent!!! Thinking this was our last visit here!! Sad sad sad, I used to love this place…not anymore
- MMMagnificentDec 6, 20255.0Love the food and the customer service is wonderful
- DCDiana CedeñoNov 10, 20255.0Great customer service! Plus the chicken is always perfect!
- ADAlicia DominguezOct 22, 20251.0Mal servicio en la comida te dan un pollo seco Pésimo
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Tucson, AZ?
El Pollo Loco in Tucson, AZ is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Tucson?
El Pollo Loco is located at 4755 S Landing Way, Tucson, AZ 85714, USA.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers authentic Mexican food focused on fire-grilled chicken and handmade salsas and guacamole.
Does El Pollo Loco offer online ordering through an app or website?
Yes, you can order online through the El Pollo Loco app or their official menu ordering website.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco have a drive-through and free Wi-Fi?
Yes, El Pollo Loco has a drive-through and offers free Wi-Fi to customers.
What is the best way to contact El Pollo Loco?
You can contact El Pollo Loco by phone at +1 520-849-6025 or via email at epl3961@eplfranchisee.com.
Which nearby restaurants could I visit along with El Pollo Loco?
Nearby restaurants include eegee’s for fast food and sandwiches, Ojos Locos Sports Cantina for a sports bar experience, and In-N-Out Burger for classic American fast food.
Are there nearby coffee shops or cafes to enjoy before or after dining at El Pollo Loco?
Yes, Dutch Bros Coffee is nearby where you can enjoy coffee, smoothies, and other cafe beverages.
What other services or stores are located near El Pollo Loco?
Near El Pollo Loco, you can find SEPHORA for beauty products, Mattress Firm for furniture, LibertyX Bitcoin ATM for currency exchange, and PetSmart Grooming for pet services.