While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tucson,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Customers generally enjoyed the grilled chicken and other menu items, though some noted inconsistencies in taste and preparation.
Service
Staff were frequently described as friendly and helpful, but there were also reports of rude service and order inaccuracies.
Cleanliness
The restaurant was often praised for its cleanliness, including the dining area and bathrooms.
Pricing
Many customers felt the prices were high relative to portion sizes, with some expressing dissatisfaction over the value for money.
Order Accuracy
While some customers reported accurate orders, others experienced issues with incorrect items or missing components.
LY
Lisa Yates
3 days ago
5.0
My friend and I stop here often. For the regular 5 dollar bowls it never bust the budget and it's good!
JW
JEFFREY W.
Feb 18, 2026
5.0
I love the double chicken tostada bowl do you have a real Hands-On top notch clean kitchen..fresh
AA
Ashley
Feb 7, 2026
3.0
Waited 20ish min for meal, no sense of urgency. Employees were polite and gave an extra chicken breast for the wait.
MO
Mary “Sung je in” O
Jan 28, 2026
4.0
I love the chicken costa from pollo loco, so I ordered one here. It was good, but not as good as it was before. There's been somo changes in the type of sauce or there's something different in the way they prepare the tostada now. The place looks clean and the attendants are nice.
MJ
Mary Jenkins
Jan 27, 2026
5.0
Staff was friendly and the restaurant was clean. The music selection was good also.