Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tucson,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,542 reviews
5 stars
840
4 stars
334
3 stars
160
2 stars
77
1 star
131
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the chicken while others reported issues with undercooked or dry items.
Service Experience
Customer service experiences vary widely; some staff received praise for friendliness and efficiency, while others were criticized for rudeness and inattentiveness.
Pricing Concerns
Several customers expressed dissatisfaction with portion sizes and perceived value for money, feeling that prices have increased without corresponding quality.
Cleanliness
The restaurant is generally noted for being clean, but some customers reported issues with unclean tables and overall maintenance.
- JMJacob MidyetteDec 19, 20251.0Raw chicken. Slimy rubber fat and pink meat. Actually horrible I ate half the burrito before I saw it. Now I’m scared I’m going to be sick.
- HAHortencia AlvarezDec 17, 20255.0Muy buen servicio en ventanilla" cristina " Good job
- BMBarney Hilton MurrayDec 13, 20254.0Double chicken bowl
- IRIvette RuelleNov 28, 20253.0Walked in and order a chicken bowl, a 3 chicken meal and finally for me 4 chicken tacos. Everyone was very happy with their tasty meals, but my tacos were a miss. The meat tasted great but the amount in them was so sad. I will include a picture of that Taco. I had to pay more because I wanted the flour tortillas but think that I had like 5 little pieces of chicken, 3 pieces of lettuce and two very small pieces of avocado for $ 3.90, I had to put the chicken of two tacos in one tortilla to make a decent taco, will not be getting Tacos here anytime soon. They need to work in the sauces, they lack flavor, they seemed too water down. But the restaurant was very clean, everyone was very welcoming and helpful. Their chicken meal and bowl were a hit with the family. Most, also, mention that for our three meals we payed over $50.
- LULuis UrtazaNov 24, 20255.0I have been catering from El Pollo Loco for several years. It's our favorite restaurant to get food for our business gatherings and celebrations. This last time they forgot to pack the tortillas and within 10 minutes I received a phone call from the manager apologizing for the mishap and offering to make things right. I respect that and thought it showed great customer service and how important their clients are to them. The food is consistently amazing, very tasty and the quality of everything we have ordered is great. If you need to cater, it's easy to order online and they have a loyalty program in which you acquire points that you can trade in for food. Overall 5 STARS!!!
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Tucson?
El Pollo Loco in Tucson is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Tucson, AZ?
El Pollo Loco is located at 5601 E Broadway Blvd, Tucson, AZ 85711, USA.
What kind of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food with fire-grilled chicken marinated in special herbs and spices, including handmade guacamole, salsas, and dressings.
Does El Pollo Loco offer online ordering or delivery?
Yes, you can order online through their website or use the El Pollo Loco app for convenient ordering and rewards.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Is there a drive-through available at this location?
Yes, El Pollo Loco offers a drive-through service at this Tucson location.
Is free Wi-Fi available at El Pollo Loco in Tucson?
Yes, free Wi-Fi is available for customers at this location.
What nearby places can I visit around El Pollo Loco on E Broadway Blvd?
Nearby you can find Blaze Pizza for pizza lovers, Krispy Kreme if you're craving donuts, and Dave's Hot Chicken for more chicken options.
Are there entertainment or shopping options near El Pollo Loco?
Yes, Broadway Center - GameStop offers video games and entertainment, while Hobby Lobby and Party City provide arts, crafts, and party supplies nearby.
How can nearby transit or shopping areas enhance my visit to El Pollo Loco?
You can combine your visit with nearby retail shops like Mattress Firm or Men’s Wearhouse, or grab a quick bite after shopping at GameStop; the location also offers easy access with free Wi-Fi and a drive-through for convenience.