Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tucson,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
1,541 reviews
5 stars
841
4 stars
333
3 stars
159
2 stars
78
1 star
130
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for its flavor and freshness, though some noted issues with portion sizes and occasional overcooking.
Customer Service
Service quality varied significantly; while some staff received high praise for friendliness and professionalism, others were criticized for rudeness and inattentiveness.
Cleanliness
The restaurant was often described as clean, but there were complaints about unclean tables and a lack of attention to maintaining the dining area.
Order Accuracy
Multiple reviews highlighted issues with order accuracy, including missing items and incorrect meal preparations.
Pricing Concerns
Several customers expressed dissatisfaction with perceived price increases and portion sizes, feeling that the value for money had declined.
- DSDavid Shore6 days ago3.0Great grilled chicken recipe. They need better beans, as in, bring back the sweet, smoky black beans they discontinued. Also need the early years salsa bar to get 5 stars again.
- SPSteve “revolucíon” PerryNov 14, 20251.0Terrible parking. Not worth going ever again. What's the point of a drive thru if I have to go park in your terrible parking lot?
- GGGary GithensNov 13, 20254.0The chicken was tender and juicy. They have pinto beans and rice which were tasty. I wish they had black beans.
- DCDiana CedeñoNov 10, 20255.0My children and I can never go wrong with some pollo loco! It's delicious and well seasoned!
- FDFlorence DuenasNov 9, 20255.08 pcs meal, creamy quesidias, and fountain drinks.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Tucson?
El Pollo Loco in Tucson is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Tucson, AZ?
El Pollo Loco is located at 5601 E Broadway Blvd, Tucson, AZ 85711, USA.
What kind of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food with fire-grilled chicken marinated in special herbs and spices, including handmade guacamole, salsas, and dressings.
Does El Pollo Loco offer online ordering or delivery?
Yes, you can order online through their website or use the El Pollo Loco app for convenient ordering and rewards.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Is there a drive-through available at this location?
Yes, El Pollo Loco offers a drive-through service at this Tucson location.
Is free Wi-Fi available at El Pollo Loco in Tucson?
Yes, free Wi-Fi is available for customers at this location.
What nearby places can I visit around El Pollo Loco on E Broadway Blvd?
Nearby you can find Blaze Pizza for pizza lovers, Krispy Kreme if you're craving donuts, and Dave's Hot Chicken for more chicken options.
Are there entertainment or shopping options near El Pollo Loco?
Yes, Broadway Center - GameStop offers video games and entertainment, while Hobby Lobby and Party City provide arts, crafts, and party supplies nearby.
How can nearby transit or shopping areas enhance my visit to El Pollo Loco?
You can combine your visit with nearby retail shops like Mattress Firm or Men’s Wearhouse, or grab a quick bite after shopping at GameStop; the location also offers easy access with free Wi-Fi and a drive-through for convenience.