Brand Certified
El Pollo Loco
4.1(1550 reviews)
Certified by El Pollo Loco • Feb 22, 2026
Business Details
5601 E Broadway Blvd, Tucson, AZ
85711, United States
Certified by El Pollo Loco • Feb 22, 2026
(520) 514-0351
Certified by El Pollo Loco • Feb 22, 2026
https://restaurants.elpolloloco.com/az/tucson/5601-e-broadway-blvd
Certified by El Pollo Loco • Feb 22, 2026
About
Certified by El Pollo Loco • Feb 22, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tucson,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Feb 22, 2026
Hours
Certified by El Pollo Loco • Feb 22, 2026
Reviews
4.1
1,550 reviews
5 stars
846
4 stars
335
3 stars
160
2 stars
77
1 star
132
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the grilled chicken and overall taste, but some reported issues with raw or dry chicken and inconsistent portion sizes.
Customer Service
Service experiences varied widely; while some employees received high praise for their friendliness and professionalism, others were criticized for being rude or inattentive.
Cleanliness
The restaurant was frequently noted for its cleanliness, contributing positively to the dining experience.
Pricing Concerns
Several customers expressed dissatisfaction with perceived overpricing and reduced portion sizes, leading to feelings of poor value.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, impacting customer satisfaction.
- LDLaura Lindberg (Wild West Detectorist)Feb 5, 20265.0Fast and hot. Delicious grilled chicken.
- JRJonathan RogowayJan 23, 20265.0It's delish. Grilled chicken is great.
- GWgeorge WebbJan 20, 20261.0Tried to order... there was Noone in front of us and the grill was full, yet still told us there was about 20 min wait
- KKkevinJan 17, 20261.0Can't really comment on the food this trip since I waited at the front counter for 10 minutes without being acknowledged. Though there were numerous employees who walked past. They seemed more interested in serving drive through customers. This is not the first time I've been ignored here but it will be the last.
- PPPaulJan 12, 20265.0AJ needs a pay raise. Great customer service 🫡
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Tucson?
El Pollo Loco in Tucson is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Tucson, AZ?
El Pollo Loco is located at 5601 E Broadway Blvd, Tucson, AZ 85711, USA.
What kind of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food with fire-grilled chicken marinated in special herbs and spices, including handmade guacamole, salsas, and dressings.
Does El Pollo Loco offer online ordering or delivery?
Yes, you can order online through their website or use the El Pollo Loco app for convenient ordering and rewards.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Is there a drive-through available at this location?
Yes, El Pollo Loco offers a drive-through service at this Tucson location.
Is free Wi-Fi available at El Pollo Loco in Tucson?
Yes, free Wi-Fi is available for customers at this location.
What nearby places can I visit around El Pollo Loco on E Broadway Blvd?
Nearby you can find Blaze Pizza for pizza lovers, Krispy Kreme if you're craving donuts, and Dave's Hot Chicken for more chicken options.
Are there entertainment or shopping options near El Pollo Loco?
Yes, Broadway Center - GameStop offers video games and entertainment, while Hobby Lobby and Party City provide arts, crafts, and party supplies nearby.
How can nearby transit or shopping areas enhance my visit to El Pollo Loco?
You can combine your visit with nearby retail shops like Mattress Firm or Men’s Wearhouse, or grab a quick bite after shopping at GameStop; the location also offers easy access with free Wi-Fi and a drive-through for convenience.
Brand Certified Facts from El Pollo Loco
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Certified February 22, 2026Yext Knowledge Graph
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