Customer experiences with service are mixed; while some praised friendly and helpful staff, others reported rudeness and poor customer service.
Product Consistency
There are frequent complaints about incorrect orders and inconsistent quality of ice cream, with some customers receiving melted products.
Limited Menu
Many customers expressed frustration over the limited menu options, noting that the location primarily serves desserts without food.
Cleanliness and Atmosphere
The location is generally described as clean, but some customers felt uncomfortable due to the demeanor of certain staff members.
Pricing Concerns
Several reviews mentioned rising prices and dissatisfaction with value, particularly regarding portion sizes and additional charges.
JW
Jonathan Whitaker
Dec 22, 2025
4.0
Good service, and helpful employees. Irritated that they only serve desserts though...
PS
Planet Smoothie
Sep 27, 2025
5.0
Excellent service
SM
Sabrina Marie
Sep 26, 2025
1.0
I ordered a royal blizzard I only anted chocolate ice cream with the sauce or fudge in the middle I got that with a bunch of brownie and chocolate chunks of something gross enough to have me immediately bring it right back plus it was over 7$ so I asked for it to be fixed and they reluctantly agreed but they handed me a cup of chocolate ice cream with a sliver of sauce