Business Details
About
Ice Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.1
664 reviews
5 stars
396
4 stars
106
3 stars
57
2 stars
26
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of attention to customers.
Product Quality
Several customers expressed dissatisfaction with the quality and portion sizes of ice cream products, noting issues like melted items and incorrect sizes.
Management Issues
Feedback indicated a lack of effective management, with complaints about staff training and responsiveness to customer concerns.
Atmosphere
The location's atmosphere received mixed reviews, with some describing it as uninviting and others noting cleanliness issues.
Pricing Concerns
Customers frequently mentioned high prices and discrepancies between menu prices and what they were charged.
- LLLinzy LoDec 27, 20251.0The drive-thru associate was not professional and didn't deliver good quality ice cream.
- JOJenn OSep 12, 20254.0I'm love love love there Royal New York Cheesecake !!! Bomb I've always loved Dairy Queen I just wish prices were not so high.
- CVChico Vega.Sep 7, 20255.0I don't know who made my Cupfection tonight(Sep. 7), but the ratio is perfect. Thank you.
- MLMonique LillySep 1, 20255.0The general manager is the best !!! she always makes my order perfect every time !! Never has she disappointed me or my family she always has nice customer service and is very respectful definitely deserves a raise! 😁😁 👍 also very yummy soft serve at this location
- MMMary Helen MataAug 19, 20251.0We have tried this place a few times as it’s within a few miles of our house and though first time very little customer service people who work there have little interest in really satisfying their customers and we thought maybe just a bad day but nope every time we’ve gone there same treatment NO CUSTOMER SERVICE at all!!! Never going back I will go out of my way to go to Valencia/midvale location as they are always friendly and customer service oriented and the money for quantity is way better!!!