Business Details
About
Ice Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.1
1,006 reviews
5 stars
591
4 stars
195
3 stars
87
2 stars
30
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some employees praised for their kindness and others criticized for rudeness and inefficiency.
Wait Times
Long wait times reported frequently, especially in the drive-thru, with some customers waiting over 40 minutes.
Order Accuracy
Numerous complaints about incorrect orders and missing items, leading to customer frustration.
Cleanliness
Concerns raised about cleanliness and sanitation, with reports of messy conditions and unsanitary practices.
Product Quality
Inconsistent quality of ice cream products, with some customers reporting sour or improperly made items.
- KWKatherine WilliamsonDec 31, 20253.0Ice cream treats only
- LRlexy ruizNov 21, 20251.0Ordered 2 cherry dipped cones with sprinkles on the side for $10. As we were eating our cones we realized the ice cream was SOUR. I went inside to ask for a refund but 1. they didn’t give us a receipt and 2. i threw the cones in the trash outside (should have brought them in I guess?). The woman working looked at the cones in the trash but evidentially still could not get a refund… If it wasn’t for the plain ice cream under the dip i probably wouldn’t be able to tell the ice cream was sour. Something ain’t right and it’s crazy that they wouldn’t do a refund.
- JPJonathan PfeifferNov 14, 20253.0I love ice cream, I scream for it but they cannot hear me. The screams are in my head. Please Queen, make it stop. On some actual shit though, I was really excited that I saw Pibb (soda like Dr. Pepper) on the menu. I ordered a large one. The fella handed me my fountain drink first, I tried it and it was super watered down. When bringing this to the Edgar's attention, he said yea I know its super watered down I think our syrup is out. I said why are you selling it then? Tell people its not available. All that did was piss me right off. I asked for a refund and all he said was "uhhhh" like I wasn't gonna get a refund. Told him I'll wait. He got a manager real quick, got my refund processed. Why allow someone to order something that's not really available? Why have an associate smile and laugh about the condition of the soda machine when the customer just paid for "a hint of" the soda they're trying to get? I don't get it. Its like someone ordered chocolate ice cream and paid for it, you didn't tell them you're out of chocolate ice cream and when you give it to them you give them vanilla with chocolate sauce.
- YNYesenia NunezOct 19, 20251.0We were told by the employees that they don’t accept Dairy Queen gift cards at Dairy Queen
- MGMia GonzalezOct 2, 20255.0A young gentleman named Jorge helped me with my order. I was fairly new to these types of restaurants and he recommended I buy 6 7 different types of blizzards. Amazing customer service. I went for the Dubai chocolate blizzard, but unfortunately was disappointed to find out it wasn’t on the menu.