Chipotle Mexican Grill

3.9
583 reviews
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About

Mexican Restaurant
Chipotle Grant & Swan Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4857 E Grant Rd, Tucson, AZ
85712, United States

Hours

Reviews

3.9
583 reviews
5 stars
310
4 stars
115
3 stars
47
2 stars
31
1 star
80

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked rice, grizzly meat, and stale chips.

Customer Service

Many reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.

Portion Sizes

Several customers noted that portion sizes have decreased over time, leading to dissatisfaction with the value for money.

Cleanliness

Some customers appreciated the cleanliness of the location, while others reported unsanitary conditions.

Staff Attitude

There were mixed reviews about staff friendliness, with some praising helpful employees and others criticizing unprofessional behavior.
  • AA
    Amber
    Oct 28, 2025
    1.0
    Poor quality and customer service. No rice given tried to call the store. Routed through an ivr 5 minutes later still not connected with a human. Then go to get my tortilla and it's wrapped in a literal ball and won't come apart. Very very very very disappointed.
  • DL
    Diane Liotta
    Oct 25, 2025
    3.0
    I was there for a fundraiser and was really looking forward to trying the carne asada. I had a bowl and I really liked the red chimichurri but the meat was super grizzly and fatty I couldn’t eat nearly half the meat. Usually I love Chipotle but I was disappointed. And we spent 60.00 for 3 dinners
  • JP
    Josh Piscopo
    Oct 12, 2025
    3.0
    The food was luke warm the chicken and steak were chewy and gross there were 3 or 4 employees there but only one person running the front while there was a line almost out the door
  • AL
    Alan Lee
    Oct 5, 2025
    5.0
    Clean, fast, consistent, kind, reliable. if i don't feel like cooking this location has become a go to for meals. always delicious and my order is always correct. people that work there are also super nice and professional
  • VL
    Victor Linn
    Sep 16, 2025
    5.0
    I love eating here the food is really good & clean

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill serve at the Grant & Swan Relo location?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours for Chipotle Mexican Grill at 4857 E Grant Rd, Tucson?

The restaurant is open daily from 10:45 AM to 10:00 PM.