Business Details
About
Mexican Restaurant
Chipotle Broadway & Craycroft is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.0
210 reviews
5 stars
74
4 stars
25
3 stars
15
2 stars
9
1 star
87
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently rude and dismissive behavior from staff, with many customers feeling disrespected and unwelcomed.
Portion Sizes
Many customers complained about small portion sizes, often feeling they did not receive value for their money.
Food Quality
Several reviews mentioned issues with food quality, including cold food, overcooked chicken, and concerns about food safety.
Cleanliness
Customers reported unsanitary conditions in the restaurant, including dirty tables and overflowing trash.
Positive Experiences
A few customers did report positive experiences with friendly staff and satisfactory food, indicating that service may vary significantly.
- FCFelicia Campos5 days ago5.0Always fresh food. Amazing fast friendly service. You won't be disappointed!
- JGJourdan GroomsDec 26, 20251.0Had the absolute worst experience. I was in the pickup line. Waited at the window for 10 minutes while 4 employees looked at me and didn’t come to the window. The line behind me wrapped around the building.
- ACAnissa CamachoDec 22, 20251.01 star because the prices almost doubled which is absurd Insane! What I usually pay about $12 cost me $21 for a burrito bowl w/ extra chicken.. Absolutely Ridiculous! Never going back to Chipotle
- KKKurtis KegleyDec 16, 20251.0Chicken was dry and overcooked. Corporate help desk refused to remake order. I'll try to return to store, but seems like a pattern of lower quality lately. Do better!
- CCChris CorbaleyNov 25, 20251.0Ordered a burrito bowl and picked up in the drive thru. I have been eating at Chipotle for over 10+ years and I've never been given such a small serving size. The young lady in the window was nice, but I will not be going to this location again due to the size of the portion for what I paid for it. I prefer the location on Grant near Costco because they have reasonable portion sizes. Perhaps these people are being spiteful at this location since I didn't leave a tip through the app. I don't believe I should tip when I order and pick it up. Tips are for sit-down restaurants.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Broadway & Craycroft offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 5353 E Broadway Blvd, Tucson?
Chipotle is open daily from 10:45 AM to 10:00 PM.
Where is the Chipotle Mexican Grill located on Broadway & Craycroft in Tucson?
It is located at 5353 E Broadway Blvd, Pima, Tucson, AZ 85711, United States.
How can I order food online from Chipotle at this location?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available in the Apple App Store.
Does Chipotle Mexican Grill have a rewards program for customers?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What is the contact email and phone number for Chipotle Mexican Grill at Broadway & Craycroft?
You can contact them by email at AZ.4562.Broadway@chipotle.com or by phone at +1 520-675-0484.
Are there any pet-related services near Chipotle at 5353 E Broadway Blvd?
Yes, nearby pet-related services include Petco - Tucson Broadway, which offers pet store and grooming services, and Vetco Vaccination Clinic for veterinary care.
What other dining options are close to Chipotle Mexican Grill Broadway & Craycroft?
Nearby dining includes Two Hands Corn Dog (Korean/Asian restaurant), Jimmy John's sandwich shop, and Superb Minerals India restaurant.
Are there any nearby entertainment or shopping venues close to Chipotle Mexican Grill?
Yes, Lancaster Entertainment (home theater and home automation retail), Dollar Tree discount store, and Babies"R"Us toy store are close by for shopping and entertainment needs.
What social media channels can I follow Chipotle Mexican Grill on?
You can follow Chipotle on Facebook (facebook.com/chipotle), Instagram (@chipotle), Twitter (@ChipotleTweets), YouTube (youtube.com/chipotle), Pinterest (pinterest.com/chipotlemg), and LinkedIn (linkedin.com/company/chipotle-mexican-grill).