Chipotle Mexican Grill

3.8
1352 reviews
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About

Mexican Restaurant
Chipotle 22nd and Harrison is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9484 E 22nd St, Tucson, AZ
85710, United States

Hours

Reviews

3.8
1,352 reviews
5 stars
642
4 stars
301
3 stars
108
2 stars
68
1 star
233

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional staff, with several experiences of being ignored or rushed during their orders.

Food Quality

While some customers praised the food as delicious, many expressed disappointment with portion sizes and food quality, noting inconsistencies and stinginess.

Cleanliness

The cleanliness of the dining area and bathrooms was frequently criticized, with reports of dirty tables and unsanitary conditions.

Service Speed

Customers noted long wait times and inefficient service, particularly during busy hours, leading to frustration.

Overall Experience

Despite some positive experiences, the overall sentiment indicates a decline in service quality and consistency at this location.
  • LZ
    Lina Zmabrb
    2 days ago
    1.0
    Food was good but couldn’t even order until ten minutes after we got there because they were making online orders. So if you go just order online because obviously they prioritize them more .
  • KE
    Katherine Entrekin
    3 days ago
    1.0
    The manager here is beyond rude and disrespectful. He needs to be fired I will never come back here.
  • AS
    Alan Smith
    Nov 10, 2025
    1.0
    Horrible service. I walked in there with only two customers sitting down eating and four employees, FOUR employees performing random duties around the store. Three of them acknowledged me, with one saying “well be right with you” but no one did. I understand keeping your employees busy, but I think one could stop what they were doing and take my order.
  • MT
    MoonMoon TheWerewolf
    Nov 4, 2025
    1.0
    Im sorry but the manager came out and saw his staff were busy walked up to the employee working the meat and rice section. Told her to "Make sure to help work on the veggies so the other bowls didnt get cold" Their was 3 other bowls waiting for veggies. He didnt step in to help at all but to just tell his staff what to do then walked back to the kitchen to what looked like fill some bags with chips. Just because he's a manager doesnt me he's to good for the line. The rest of the staff really stepped up to help the struggling employee well the manager just filled chip bags. Lead from the front not the back. 11/04/2025 at 3:57pm
  • MM
    Mark Mckay
    Oct 30, 2025
    2.0
    Multiple times when I go to this location there's 5-6 people behind the counter: one on the cash register who won't move, and just ONE person handling the ENTIRE line, while 3-4 other people stand around NOT helping. What happened to customer service? Then some "newbie" throws together your bowl with a sub-par portion of rice and meat unless you ask for a decent portion. Will try another location, then will find another source for food. Sold my CMG stock 3 months ago.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at 22nd and Harrison serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the opening hours of Chipotle Mexican Grill at 9484 E 22nd St?

The restaurant is open daily from 10:45 AM to 11:00 PM.