Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, indifferent, and unhelpful, leading to a frustrating experience for many customers.
Wait Times
Customers consistently reported long wait times for food and drinks, often exceeding 30 minutes, which was particularly problematic for those with tight flight schedules.
Food Quality
While some customers enjoyed the bagels and sandwiches, many expressed disappointment with the quality, citing issues like incorrect orders, stale items, and poor preparation.
Self-Service Issues
The introduction of self-service kiosks was criticized for complicating the ordering process and not improving efficiency, with many customers preferring human interaction.
Staffing Problems
Several reviews noted that the location appeared understaffed, contributing to slow service and a chaotic atmosphere.