McDonald's

3.5
1267 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9955 S Priest, Tempe, AZ
85284, United States

Hours

Reviews

3.5
1,267 reviews
5 stars
470
4 stars
247
3 stars
202
2 stars
94
1 star
254

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with several instances of poor customer service and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold or poorly prepared items, and inconsistent freshness.

Cleanliness

The dining area and restrooms were frequently described as dirty and poorly maintained, contributing to a negative dining experience.

Staff Training

There were calls for better training for staff to improve customer interactions and service efficiency.
  • LL
    L
    Oct 29, 2025
    2.0
    Waiting for a small fry during lunch rush which is fine, kinda crazy for that time but whatever, then this is what’s in the bag. Was so light when I picked it up. Ridiculous
  • YM
    Yvonne Martinez
    Oct 29, 2025
    1.0
    Everybody was standing around at 1pm told to park in slot 4 for a double quarter with extra pickle. Someone was in the spot. Went in didn’t get hamburger until 1:30 pm and caused me to be late to work. Lazy isn’t the word
  • DB
    Donny Brazil
    Oct 26, 2025
    1.0
    Why did I get watered down orange juice? I did not want water in my drink. Did you guys go cheap and use a concentrate now ?
  • VR
    Victoria Rodriguez
    Oct 25, 2025
    1.0
    Shift leader was very rude to me when I asked about my app order. I said the drive through line was too long so I decided to come in. She then rudely said, well you will get the order in the same order and turned then walked away. That acknowledgement was AFTER standing there being ignored for 10 mins. So I stood there and waited again for another 10 mins, then she finally but a bag on front of me and said, Have a nice day, and walked away. I looked in the bag, (my order was one bagel sandwich),:this bag had 3 hash browns and other items. I then said this isn't my order, she said, "yes it is, it's just wrapped different" I then said "no it isn't". She came back and grabbed it back and walked away. I then asked "Do you even know what my order is?" Which I was ignored, and finally after waiting about 25 mins in total she threw the bag on the counter and said "have a nice day". I said "Can I have your name because you aren't wearing a name tag". She said, "No! I don't need to give you my name, now you need to leave or I will have you escorted out." I then said I can see you have braces so when I write my complaint. She then said something like, "no, Im not racist, don't play that game with me, Honey. Now have a nice day". At some point during this encounter she said, sorry you are having a bad day, now leave. I did leave and tried to ask the workers outside what her name was. They"didn't know" but one said she is the shift leader. I explained that she was very rude on arrival and he said they are pretty busy in there. I said yeah but I waited 25 mins after my app order was placed before I left home. I will not recommend this location to anyone wanting a decent interaction in this establishment. My experience just shows how the lack of customer service is rampant in the McDonald's company. This is hardly the first time I've been treated harshly in a McDonald's. I'm disappointed that these employees can treat people with such disrespect and still have a job. May I suggest more training for your staff for common courtesy. It will go a long way. Very disgruntled with your business and your employees. I will never return to your establishment and will tell the story to everyone I know who might use your establishment.
  • TM
    Teresa May
    Oct 18, 2025
    2.0
    For years this has been my daily go to for breakfast. However, the past year this location has slowly gone downhill in both food quality and service. The biscuit sandwiches are rarely ever fresh baked tasting, and instead they always taste mushy, like they were warmed up in a microwave; and that's if you're lucky enough for it to be warm at all. The service used to be fantastic and the morning manager they had ran it with fine tuned military precision, but I haven't seen that lady in a while...and it shows. The service is consistently slow and the people are borderline rude. There is a different location, the same distance from my house, but not the direction I need to go. A few times lately I had appointments that had me going that direction so I stopped by and the food and service at that location was much better each time. I will be going to that location going forward, even if it isn't as convenient for me.

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's in Tempe, AZ is open from 6:00 AM to 10:00 PM every day of the week.

What are the drive-thru hours at this McDonald's store?

The drive-thru is available daily from 5:00 AM until midnight (12:00 AM).