Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,258 reviews
5 stars
805
4 stars
421
3 stars
378
2 stars
176
1 star
478
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced rude and unprofessional behavior from staff, particularly managers, leading to dissatisfaction.
Order Accuracy
Many reviews highlight issues with incorrect orders, missing items, and poor handling of complaints regarding order mistakes.
Staff Attitude
Several customers reported negative interactions with staff, describing them as dismissive or confrontational, which contributed to a poor dining experience.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the dining area and issues with food quality, including cold or stale items.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and noted that certain shifts provided a better experience.
- KTKuntal ThakurNov 16, 20251.0Very bad customer service. They just don’t care Very unhelpful.
- MCMichael Jr CortesNov 15, 20253.0This is one of the only times my meal has been correct at a McDonald’s. The food was made correctly and not thrown together, and the meal looked like the picture. But this is hands down one of the dirtiest McDonald’s I’ve ever been to. The lobby is not busy at all.
- KKKatrinaOct 29, 20255.0⭐️⭐️⭐️⭐️⭐️ I would like to recognize an exceptional employee named Amarie, who works at the McDonald’s located at McClintock and University in Tempe, AZ. Every time I visit, he greets customers with a genuine smile and a warm, positive attitude that stands out. Amarie consistently goes above and beyond to provide excellent customer service. His kindness and professionalism create such a welcoming atmosphere that I actually choose to drive out of my way to visit this location because of him. He is truly an asset to the McDonald’s team, and I hope his outstanding service is acknowledged and celebrated.
- BVbianca valenciaOct 21, 20252.0I went to the drive thru in a super great mood only to be looked at with attitude by the manager Maddie? Some girl in a red shirt. She gave us the food and no drink, caught an ugly attitude when I said I needed my drink and ketchup. She then let a regular worker wait while the lines filled just so they could give me diet and laugh about it. When I got home, I called to complain- the young man hung up on me and now they won't take my call. THIS MCDONALDS IS TRASH SERVICE. The manager had an attitude. If you don't like your job, quit. Don't treat your customers the way you feel, miserable.
- MEMichael EckertOct 17, 20251.0Worst service I’ve ever received in my life. Ordered on the app for the drive through and came in to get my food instead. They told me they were working on it. 20 minutes later my friend orders and gets his food in under 3 minutes. When I asked for my food for the second time, they looked at me as if I were stupid and told me they were working on it. 10 minutes later I ask for a manager because I just want my food, he comes out and gives me attitude and tells me I shouldve gone through drive through. He takes another 15 minutes to bring me my food. Rude and lazy service, worst restaurant experience I’ve had in the last 10 years.
Frequently Asked Questions About McDonald's
What are the McDonald's Tempe location's daily operating hours?
The McDonald's at 1785 E University in Tempe operates 24 hours daily, open from 12:00 AM to 11:59 PM every day of the week.
When is the drive-thru service available at this McDonald's?
The drive-thru is open 24/7, from 12:00 AM to 11:59 PM every day, providing round-the-clock service.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 3:00 AM to 2:00 AM, covering almost the entire day.
Which services are offered for pickup and delivery at this McDonald's?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery to ensure convenience and safety.
What payment options can customers use at this McDonald's?
Customers can pay using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have drive-thru service?
Yes, this McDonald's location offers a drive-thru service.
Can I order McDonald's via mobile apps?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
What nearby coffee shops can I visit before or after dining at McDonald's?
The Human Bean, a coffee shop and smoothie bar, is nearby and a great place to grab additional coffee or a smoothie.
Are there any nearby gas stations close to this McDonald's in Tempe?
Shell and Circle K gas stations are close by, convenient for refueling before or after your visit to McDonald's.
What other dining options are available near McDonald's at 1785 E University?
Nearby dining options include El Gordo Mexican Grill, Wienerschnitzel at 804 S. McClintock Drive, and Sunny's Diner, offering a variety of cuisines.