Jimmy John's

3.5
201 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5128 S Rural Rd, Tempe, AZ
85282, United States

Hours

Reviews

3.5
201 reviews
5 stars
90
4 stars
33
3 stars
16
2 stars
12
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many praised friendly and helpful service, others reported rude behavior and poor communication.

Delivery Issues

Numerous complaints about slow delivery times and lack of available drivers, leading to frustration among customers.

Food Quality

Overall, customers enjoyed the food quality, particularly the sandwiches, but there were instances of incorrect orders and freshness concerns.

Cleanliness

Several reviews noted cleanliness issues, particularly with tables and bathrooms, indicating a need for better maintenance.
  • JJ
    Jessica Jordan
    Feb 20, 2022
    5.0
    Wowza! This place is great. The manager had such a positive attitude and was training the staff to be so nice. I’ve seen such a change in the store recently. Thanks for the consistent great experiences Jimmy Johns!
  • RV
    Rob Vel
    Feb 12, 2021
    1.0
    Order a beach club no avocado in the sandwich. No bottle drinks available. Customer service is poor. No greet and poor attitude for my pickup.
  • CS
    Cynthia Schindel Engstrom - SESHAT
    Jul 27, 2016
    1.0
    Worst "service" EVER at a Jimmy John's. Seriously! What's the issue with people in a customer service position doing making open snyde remarks when asked a question about their product! When one is ( NOT allowed) to taste the secret 'jimmy' sauce, before applied to sandwich, NO NEED TO BUY sandwich. Is this another case of Service Animal prejudice?! Or was it The HIGH Weedmaps hat? Either way, Good Customer Service is difficult to find. Especially in 112o weather in AZ and we were in doors!!! Sad. 😲