Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tempe,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.2
1,151 reviews
5 stars
632
4 stars
278
3 stars
113
2 stars
50
1 star
78
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or poorly prepared chicken, while others praised the flavor and freshness.
Customer Service
Mixed reviews on customer service; some praised friendly staff, while others reported rude behavior and poor handling of complaints.
Pricing
Many customers felt the food was overpriced for the quality received, with some noting that portion sizes have decreased.
Cleanliness
Concerns were raised about cleanliness, particularly in the restrooms, despite some customers noting the restaurant was generally clean.
- JMJesse M4 days ago5.0Young man that helped me was courteous and timely. Great food as usual.
- BBBernie5 days ago2.0After ordering my food, I look to where they're prepping food where the rice and stuff is kept, There's rice all over food, laying all over the prep area from the bins. Just didn't look sanitary, as it should be. There was 5 workers in the area prepping the food, half of them did not have gloves on? They took one of my food items and just placed it on the counter where you order food and left it there until the rest was ready and then bagged it? Like , why wasn't it kept where the food preparation part is? So overall, I will not be returning, I just feel there's a sanitation problem at this location.
- SPSonya Parker6 days ago5.0The Rice and Beans taste soooooooooo good.
- GGgekigaskyDec 21, 20251.0Paid over 50 dollars for the new family meal. These ladies gave us all legs. Every single piece of chicken was a leg. all 12 pieces. It's just downright disrespectful. Never going back. Turns out the sides were ice cold too. PATHETIC
- JMJosephine MartinezDec 19, 20251.0Lady MARIA was rude about my pick up order and my food was missing stuff
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Tempe, AZ?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Tempe?
It is located at 5130 S McClintock Dr, Tempe, AZ 85282, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customer convenience.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Check, Discover, and Visa payment methods.
Can I order food from El Pollo Loco via their app?
Yes, you can order using the El Pollo Loco app available at https://apps.apple.com/us/app/el-pollo-loco-loco-rewards/id1138437196 or online at https://order.elpolloloco.com/menu/s-mcclintock-dr-e-baseline-rd.
What type of food does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican food, particularly fire-grilled chicken marinated in a special blend of herbs, spices, and fruit juices.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for various events and gatherings.
Is there a drive-through option available at El Pollo Loco?
Yes, El Pollo Loco has a drive-through service for customer convenience.
What nearby places can I visit before or after dining at El Pollo Loco?
Nearby places include Starbucks for coffee or a snack, Fry's Food And Drug for groceries, and Peter Piper Pizza for additional dining options.
Are there convenient banking options near El Pollo Loco?
Yes, nearby banking services include US Bank, U.S. Bank ATM, and another U.S. Bank branch for your financial needs.