El Pollo Loco

4.2
1145 reviews
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Business Details

5130 S McClintock Dr, Tempe, AZ
85282, United States
(480) 557-5555
https://restaurants.elpolloloco.com/az/tempe/5130-s-mcclintock-dr
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tempe,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
5130 S McClintock Dr, Tempe, AZ
85282, United States

Hours

Reviews

4.2
1,145 reviews
5 stars
628
4 stars
278
3 stars
113
2 stars
49
1 star
77

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing dry or poorly prepared chicken, while others praised the flavor and freshness.

Customer Service

Mixed reviews on customer service; some praised friendly staff, while others reported rude behavior and issues with order accuracy.

Pricing

Many customers found the food to be overpriced for the quality received, with some expressing dissatisfaction over portion sizes.

Cleanliness

The restaurant's cleanliness received positive feedback, but there were complaints about the condition of the restrooms.

Order Accuracy

Several customers experienced issues with incorrect orders, leading to frustration and disappointment.
  • MW
    Marie Williams
    Nov 15, 2025
    1.0
    As we walked to El Pollo Loco there was a rotten smell in the air like sewage or trash, figured it was just the city. Walked inside with my wife and friend and the smell got more intense. We immediately left as it was alarming.
  • TT
    T-ravvv
    Nov 14, 2025
    1.0
    Ordered 2 Tacos and 1 of them was frozen! Ice cold and solid. I was already home when I opened it up. The other taco was the wrong one as well. This place is a joke.
  • BB
    Blake
    Nov 6, 2025
    5.0
    Delicious, fast, and for how close it is I'm obsessed now. I got 3 avocado tacos and they were AWESOME
  • MP
    Michael Paule
    Oct 26, 2025
    5.0
    Claudia the GM is absolutely the best! We have done catering for office lunches and she always delivers the best food and top notch service!
  • SS
    shane
    Oct 24, 2025
    1.0
    Food was good as usual however they gave me the wrong drink. This is extremely disappointing not having a right drink to go with your meal for a lunch break. People typically only have 30-45 minute lunch breaks and its takes an additional 20 minutes if I go back to get the correct drink. People's time is valuable! Other option is just to not go back but then you have no drink to go with your meal meaning you have to work the rest of your shift still hungry. They should have compensated for the time and inconvenience. Also they don't answer the phone? How hard is it to get a drink correct?
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Frequently Asked Questions About El Pollo Loco

What are the regular operating hours of El Pollo Loco in Tempe, AZ?

El Pollo Loco is open every day from 10:00 AM to 10:00 PM.

Where is El Pollo Loco located in Tempe?

It is located at 5130 S McClintock Dr, Tempe, AZ 85282, USA.