Dunkin'

3.7
801 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Tempe, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1740 E Broadway Rd, Tempe, AZ
85282, United States

Hours

Reviews

3.7
801 reviews
5 stars
392
4 stars
133
3 stars
77
2 stars
50
1 star
149

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, including managers, leading to a poor customer experience.

Order Accuracy

Many customers reported frequent mistakes with their orders, including wrong items and missing items, contributing to dissatisfaction.

Service Speed

Customers experienced long wait times both in-store and at the drive-thru, often with little to no communication from staff.

Food Quality

Several reviews mentioned issues with food quality, including stale donuts and improperly prepared items.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and quick order fulfillment.
  • TT
    Tyko
    4 days ago
    1.0
    Half the time I come in here the employees are yelling at each other. No wonder it’s takes 20 min to get 2 drinks lol
  • JB
    Jake Berardinelli
    Nov 15, 2025
    1.0
    The black woman behind the counter was nasty [as in her attitude], she doesn’t bare good customer service and the franchise lacks human compassion on its customers.
  • JC
    Jorge Caldwell
    Nov 9, 2025
    3.0
    Ordered a cookie butter latte, no cold foam, oatmilk. They still used cold foam. When asked to fix it with no cold foam, they changed it to regular milk. I asked is this oatmilk still. Dude looked at me and said it should be… it was not. Not great first impressions. The sandwich was fine but dont expect your drink adjustment requests to be addressed at this location.
  • HH
    Hahah Hoe
    Oct 31, 2025
    1.0
    The employees here are so rude, especially the manager. I’ve already reported this, and for some reason the attitude still continues here. every other Duncan they have the best customer service, for some reason this location does not have customer service doesn’t exist. They are so rude and got my order wrong. I did a mobile order. They had plenty of time to get the most simplest order correct but now they got my drink wrong and my food wrong. I specifically said no cheese and no sauce on my wake up wrap, and that wasn’t followed for some reason. my drink was incorrect as well because I asked for cold foam which I paid extra for and I didn’t get it. Not only is my order wrong. The customer service here is awful. I love coming to this location because it’s close by, but I literally drive to a farther location just to get better customer service.
  • LI
    Love Infinite
    Oct 30, 2025
    1.0
    Worst morning shift October Thursday 30th 7:00am. Just wait until they are not working there. Rudest slowest staff so so rude.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Tempe, AZ?

Dunkin' is open Monday to Friday from 4:00 AM to 8:00 PM, and Saturday to Sunday from 5:00 AM to 8:00 PM.

Does Dunkin' Tempe offer delivery and pickup services?

Yes, this location offers both curbside pickup and delivery services.