Mixed reviews on food quality; some customers enjoyed fresh items while others received cold or reheated food.
Service Issues
Numerous complaints about slow service, incorrect orders, and rude staff, though some praised individual employees for their friendliness.
Cleanliness
The restaurant was noted for being clean, but some customers reported unsanitary conditions in specific areas.
Ice Cream Praise
Many customers loved the ice cream offerings, particularly the Blizzards, but there were complaints about inconsistent quality.
Pricing Concerns
Several customers felt that prices were high for the portion sizes received.
CP
Chris Pietrzak
Dec 18, 2025
5.0
Good place for some blizzards
JW
Joanne Winfield
Nov 30, 2025
5.0
I was surprised by how good the food tasted. I only took a star off for the atmosphere because of the way it smells in the rest room.
The $5 deal for 2 items worked out well for my granddaughter and myself.
She got a cheeseburger and drink and I got the 2 piece chicken and a small hot fudge sundae. All for $10.
My granddaughter praised the burger for the char broiled taste. She is a picky eater and she ate it all.
I wish they put some hot fudge on the bottom as well as on top because I ran out of hot fudge before I finished it.
The chicken nuggets were white meat chicken and very fresh tasting.
Everything is cooked to order.
The staff was courteous and greeted us when we arrived and said thanked us and said goodbye when we left.
GI
George Haza IV
Nov 20, 2025
5.0
Ever since Dairy Queen went away from their flame broiled patties, Ive grown to dislike their food. (But the ice cream!!! Still the best!) they do, however, have a few good things besides their ice cream just not the burgers, LOL! tonight though was kind of special because I ordered extremely late my phone was dying after having a reallllly long day at laborous work and I really needed to eat. I thought I placed the order, Useing the app, just in the nick of time... when I pulled up to the drive-thru window it was apparently not submitted! I'm assuming it was the manager and her closing crew were more than happy to actually ring up the order at the window even though it was well after 10:00 at this point in time and made sure I got some food and they didn't even give me a dirty look, they happily made the order, it was super hot, Super Fresh, and I could not have asked for anything more especially after their closing hours. THANK YOU TO WHOEVER WAS THE MANAGER AT THIS TIME AND THE EMPLOYEES AS WELL 🧡10:30pm 11/19/2025🧡 chicken tenders basket with cheese curds and gravy with toast
JA
Joyce Armijo
Oct 5, 2025
1.0
Unbelievable. The new mobile ordering while you sit in the restaurant. First, we approached the counter preferring in person ordering. Told we had to use app for mobile order.
Restaurant was clean.
Sat down and submitted our order. Waited…waited…watched and heard as the 4 teens working were shrieking, engaging as silly teens. Still waiting.
20 minutes later we approached the counter, interrupting group chatter to check status on order - not complicated. 2 bananas splits.
They all looked at each other, one pulls a bag from a freezer, “oh you mean this order?”
I can’t at all understand the logic of completely ignoring your only customers - you weren’t kinda wondering why we were hanging out in the lobby?
Asked for a refund. Can’t refund mobile orders!!! You only allow mobile orders and you can’t reel refund it after horrible service. Unbelievable.
What are the regular opening hours for Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open from 10:30 AM to 10:00 PM Monday through Thursday, 10:30 AM to 10:30 PM on Friday and Saturday, and 11:00 AM to 10:00 PM on Sunday.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill has a drive-thru service available for convenient ordering and pickup.
Does Dairy Queen Grill & Chill provide seating options for families?
Yes, the location has indoor and outdoor seating, booster seats, and high chairs, making it family-friendly and good for kids.
Can I order food online for pickup from Dairy Queen Grill & Chill?
Yes, you can place an online order for pickup through their website.
Does Dairy Queen Grill & Chill offer free WiFi for customers?
Yes, they provide free WiFi access for guests dining in the restaurant.
Where is Dairy Queen Grill & Chill located?
It is located at 7510 S Rural Rd, Tempe, AZ 85283-4658, United States.
What nearby places can I visit before or after enjoying Dairy Queen Grill & Chill?
Nearby you can visit Pizza Hut for more dining options, ProFitness gym for a workout, or Massage Hall for relaxation and massage therapy.
Are there convenience stores near Dairy Queen Grill & Chill for quick shopping?
Yes, Corner Store and Circle K convenience stores are close by and offer snacks, coffee, and gas services.
What professional services are available near Dairy Queen Grill & Chill?
Nearby services include The Tooth Place dental office, multiple chiropractic centers like Maple Leaf Chiropractic and Kindred Chiropractic & Massage, and iDoctor for mobile phone and computer repair.