Portillo's Surprise

Reviews

• DS

  Debra Snow

  6 days ago
  5.0
  This was a great dining experience guys. No matter when I visit their customer service is excellent. You are greeted with a smile and fast food. Part of our intention is to make our customers day said Natalia. She came out during my drive smiles and awesome service as Always, fair price and great menu , try them out!
• KN

  Kamari Normand

  Apr 6, 2026
  5.0
  Might be lengthy, but worth typing out. I ordered the jumbo tenders and jumbo fries with a few extras. It's a great way to feed a group of kids (I've got a handful) and spend under $100 when I don't feel like cooking. I ended up ordering a group lemonade while picking up my order and went home. I noticed a little issue and called the store to make them aware. I wasn't expecting anything, just giving a head's up, and Shen (I hope I heard and spelled that right) went above and beyond. The tendies were great, fries were great, 10/10 will be eating here again and the service was wonderful. Will be dining in next time since my girls liked how the inside of the place looked.
• PA

  Peter Archambeau

  Apr 4, 2026
  5.0
  Nice outdoor seating , have to check for your order the speakers outside are not connected to the pick up window . Other than that easy order at kiosks. Large portions great food great price.
• GR

  Greg Rupel

  Mar 18, 2026
  2.0
  I got the beef and cheddar croissant along with the chocolate cake shake. The shake was great. The croissant was very disappointing. It was supposed to be cheddar cheese sauce but instead it was just shredded cheddar cheese not even melted. It was not good.
• IH

  Ire Hunt

  Mar 15, 2026
  3.0
  Came here for a nice, quick dinner for my family while my grandfather was in town and I'm honestly disappointed. It was a bit busy when I came inside, your average dinner rush so I expected a bit of a wait. A nice worker helped me and my family once we got to the register and let us know our food would be out shortly and we could sit down till then. As we walked over to the dining area i noticed that the trash definitely needed changed and it seemed like every table was dirty. We eventually found a table and got our food but my grandfather didn't receive his sauce with his order. There was a girl, i think her name was Desiree? who had started cleaning tables, that he politely asked if she could go grab him his sauce but he was met with an AWFUL attitude. She did end up getting his sauce but she made sure we knew she felt inconvenienced. The other employees seemed nice and didn't have any issues. Not sure if she was just having a bad day but she made our dinner less enjoyable