Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Surprise W Waddell Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
2.7
241 reviews
5 stars
75
4 stars
19
3 stars
12
2 stars
17
1 star
118
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor customer service, indicating a consistent problem with staff efficiency and order accuracy.
Food Quality
Many reviews highlighted issues with food quality, including overcooked wings, soggy fries, and inconsistent seasoning, leading to dissatisfaction among customers.
Positive Staff Interactions
Despite the negative feedback, several customers praised individual staff members for their friendliness and helpfulness, suggesting that some employees provide good customer service.
Cleanliness and Environment
While some customers noted cleanliness in the store, others reported a dirty environment and overcrowding, which detracted from their overall experience.
- MMMimiDec 21, 20255.0I ordered 30 wings for a party and I was very happy with my order. They were ready on time and delicious!
- WHWorkin HardDec 18, 20251.0This location is terrible. Incredibly slow service, slow to take orders and attend to customers. Bad customer service for mediocre half cooked French fries. 1 star.
- SGSeth GanjaDec 18, 20251.0DO NOT COME HERE THIS LOCATION IT IS HORRIBLE I BELIEVE THE MANAGER'S NAME WAS DRAKE & THE REST OF THE EMPLOYEE'S WERE REALLY SLOW THEY MESSED UP MY FAMILY'S ORDER TWICE!!!! NATIVE NEWYORKER IS RIGHT ACROSS THE STREET!!!!! 10 TIME'S BETTER!!!
- EJErica JohnsonDec 8, 20255.0Food is great and fresh and customer service is amazing! Thank you! My cash register was Justin
- JJJeffDec 7, 20251.0Holy cow, worst wings ever had. They managed to fry them and dry them out to a crisp. I don’t know how but they did it. Driest chicken wings on the planet. Management was rude too when issue was addressed. Steer clear!
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the operating hours for Wingstop in Surprise, AZ?
Wingstop in Surprise, AZ is open daily from 10:30 AM to 1:00 AM.
Does Wingstop Surprise W Waddell Rd offer delivery services?
Yes, Wingstop offers delivery including same-day and no-contact delivery services.
Can I order food for in-store pickup at Wingstop Surprise?
Yes, the restaurant offers in-store pickup with hours from 10:30 AM to 1:00 AM every day.
Is there a drive-through service available at Wingstop on W Waddell Rd?
No, Wingstop Surprise does not have drive-through service and is closed for drive-through every day.
What payment options are accepted at Wingstop in Surprise?
Wingstop accepts American Express, Discover, Mastercard, and Visa credit cards.
Where can I view the menu for Wingstop Surprise?
You can view the menu online at https://www.wingstop.com/location/wingstop-2342-surprise-az-85379/menu
Are there any nearby salons where I can get a haircut before grabbing wings at Wingstop?
Yes, Supercuts hair salon is nearby and a convenient spot to visit before or after your meal at Wingstop.
What financial services are near Wingstop in Surprise?
Jackson Hewitt Tax Service and Chase Mortgage offer financial services close to Wingstop, useful for customers handling finances nearby.
Is there a Tex-Mex restaurant close to Wingstop if I want to try something different?
Yes, Cafe Rio, a Tex-Mex and Mexican restaurant, is near Wingstop and a great option for variety.
What types of food does Wingstop Surprise offer?
Wingstop specializes in classic and boneless chicken wings with over 11 flavors, plus seasoned fries and signature sides like Cajun Fried Corn and Buffalo Ranch Fries.