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Wingstop

2.8
(252 reviews)

Business Details

(602) 805-4871
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Surprise W Waddell Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
13968 W. Waddell Rd, Suite 102, Surprise, AZ
85379, United States

Hours

Reviews

2.8
252 reviews
5 stars
85
4 stars
20
3 stars
12
2 stars
17
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.

Food Quality

There were mixed reviews on food quality, with some praising freshness and flavor, while others reported issues with overcooked or poorly seasoned items.

Wait Times

Numerous reviews mentioned long wait times for orders, often exceeding expected times, leading to customer frustration.

Management Issues

Several customers expressed dissatisfaction with management, citing poor handling of orders and staff performance.

Cleanliness

Some reviews noted cleanliness of the store, while others pointed out issues with the environment and food preparation.
  • NN
    Nancy
    4 days ago
    5.0
    First time at Wingstop and placed an order for 50 wing meal. Order was done promptly and they were very friendly. Wings were crisp cooked just right and were great. Fries were over salted for my liking but next time I may tell them to lightly season. I double checked my order and all was good. Veggies were cold and crisp as they should be. I was concerned with all the negative reviews but glad I gave it a shot. I will return.
  • ML
    Mattie Lee
    Feb 4, 2026
    5.0
    If heaven were material, it would be manifested in this very Wing Stop. From the sheer curiosity and awe-inspiring wondering if your foods gonna be made differently is exquisitely surprising. An extra pickle on a sandwhich. Extra sauce on the wings. Even a curve ball like Bones, found settled in your Bone Less wings. No, these are not wings with the bone-in, Bone Less Wings. With Bone in them. Aside from the Niche art of Surprises, I still go back each time. Why you ask? All the other wing Stops dont make them like these do. None of them. I repeat NONE OF THEM have the pure style and suave as THIS wing stop. Workers are always so kind. I feel warm and welcomed. My Home. It doesnt matter if theres never any ranch, thats Trivial to me. This place is beauty Incarnate in it's truest form. If theres ever a spot you need to get lunch, dinner, a quick snack, a full meal, This wing stop is your way to go. Its charm, and delicous selections Massively outweigh the minut errors.
  • JR
    Jessica Romero
    Feb 3, 2026
    5.0
    My experience here at wing stop is 10/10 fresh made and jamaine niceand very friendly.
  • JD
    Janiah Dove
    Feb 2, 2026
    5.0
    Isabella is the best customer service rep! very kind, no pressure and patience! Will be coming back to this location because of her! thank you!!
  • MO
    Maribel Obezo
    Jan 30, 2026
    5.0
    Thanks Lauren you were so awesome with your customer service 10/10 i definitely left satisfied with my meal and hope to see you next time im in :)!

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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