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Whataburger

3.9
(1162 reviews)

Business Details

13730 N SARIVAL AVE, SURPRISE, AZ
85388, United States
(480) 351-0975
http://www.whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Whataburger
13730 N SARIVAL AVE, SURPRISE, AZ
85388, United States

Hours

Reviews

3.9
1,162 reviews
5 stars
654
4 stars
171
3 stars
95
2 stars
65
1 star
177

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some enjoyed the burgers and breakfast, while others found them bland or poorly prepared.

Service Speed

Service speed is inconsistent, with many customers reporting long wait times, especially for drive-thru and online orders.

Customer Service

Customer service is generally praised, with many positive mentions of friendly staff, though some experiences were marred by rudeness or mistakes.

Cleanliness

The restaurant is often noted for being clean and well-maintained.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect orders.
  • WK
    William Kessler
    1 day ago
    2.0
    I can’t stand it when this happens. I got here slightly before 4pm. Obviously it’s the shift change time. I waited in the drive through for approximately 10min. When I finally got my NOT HOT AND FRESH MEAL $12.25 I was unhappy. I stopped on Monday for the exact same order which was delicious - hot and a full portion of onion rings unlike today’s cool ones. My double jr green chile burger was tasty but just warm not hot. I didn’t get a single napkin with my order either. Dam it. I hate that too. I’ll probably give it another chance because I really love the burger but it’s Whataburger’s last chance or we’ll be done forever just like I’ve done with Wendy’s. Never again Wendy’s were through forever. I really hoped that Whataburger was going to be my new burger choice. I only gave two stars instead of one because my first drive thru girl was so nice.
  • DL
    D L
    1 day ago
    2.0
    Drive thru line moved quickly. Staff was friendly. Unfortunately we recieved someone else's order so had to drive back to the restaurant to get the order corrected. We ordered two combos, one large fry, and an additional drink; it was over $35. What we recieved was something completely different from our order. It's quite likely someone else drove off with our order and were disappointed that their order was completely wrong, too. Definitely not the greatest experience 😕
  • RK
    R K
    Feb 16, 2026
    1.0
    Went there little after 4am this morning, drive-thru. Noone answered after waiting a few minutes, even shouted hello to the box. When leaving saw a worker in the building. If you are closed, then post signage and/or block off the drive-thru
  • RM
    Rick M
    Feb 16, 2026
    5.0
    The absolute best hamburger place in Arizona! I Always stop at a Whataburger when I visit Arizona! Double Whataburger with cheese and everything....can't go wrong.
  • MM
    Meg Meg
    Feb 6, 2026
    1.0
    Worst whataburger around they always forget one of my food items I shouldn't have to stop in the middle of the parking lot hold up cars to check then I have to go park bc they always forget something! This morning was in a hurry so didn't check yep forgot my onion rings this is the worst plave ever thx god they built one on Litchfield lets hope those employees have an attraction span longer than 1 minute.

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Certified February 22, 2026Yext Knowledge Graph
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