Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
1,921 reviews
5 stars
895
4 stars
436
3 stars
277
2 stars
96
1 star
217
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, or unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and frequent mistakes in their requests.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, overcooked, or improperly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and excellent service.
- MBMarcos BritoNov 17, 20251.0Manager is very rude employees rush you out of the drive thru
- MSMelissa S.Nov 4, 20251.0Your drive thru woman working today 11/4 at 4pm needs a personality, needs to speak up, and act like she wants a job. Jesus. Worst damn attitude and service ive ever had. Thanks for the straw I didn't receive with my drink. I also asked you CLEARLY for two sauces, and you purposely gave one. Get a different job.
- JTJT TurnerNov 3, 20252.0Food was cold, probably because it was 9ish pm. I love Wendy's but this was probably my worst experience from Wendy's, but will give another location another try B4 I definitely say "not again". Just me!😔😐
- LELuis alfonzo Marriaga EcheverriaNov 2, 20254.0Buen servicio y excelente comida
- MSMandy SOct 22, 20251.0Ordered dinner for my family and did a mobile pickup. I ordered "extra" mayo as a side for one of the entrees. Prior to pickup my pregnant daughter asked for some mayo to go with her nuggets. When receiving my food in the drive thru I asked the woman if I could have a few extra sides of mayo to add for my daughter. She says to me "I already put a few in there for you". Okay, cool. I pull over to check my order (they habitually screw it up) and see one side of mayo with the tiniest spoonful inside. Hardly what I would have considered extra mayo that I already ordered, let alone her telling me there was extra inside the bag. I park and go inside and ask for two sides of mayo. I was given one and then told they could not give me anymore. ARE YOU KIDDING ME? I just spent 40 bucks on fast food and you are giving me the third degree over a condiment that I want to put on our food?? I even offered to pay the stupid .50 fee they have blasted everywhere for extra sauces. And instead the girl helping me stood there just staring at me and quit talking. I was very nice and polite in my requests and dont feel that I was asking for an excessive amount. Three small sides of mayo. I left seeing red and I hope that this franchise knows that I will NEVER spend another dollar in this store....over something as stupid as mayonaise. Then to make it worse I got home and they had given me the wrong drink. I was given a regular beverage when I ordered diet so now I cant even enjoy my drink. Customer service is a dying industry and them making me feel like a criminal for asking for a side of sauce was the last straw. I could understand if I was asking for something silly like 20 ranches for 6 nuggets. But, we can give 9 packs of crackers for 2 chilis. 🤦♀️ Best thing about adult money is I can CHOOSE where to spend it and I will be damned if I spend another penny there.
Frequently Asked Questions About Wendy's
Is Surprise Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Surprise, AZ?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Surprise, AZ into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (623) 583-6271.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Surprise Wendy’s serve breakfast?
Yes, this Wendy’s location in Surprise, AZ serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's in Surprise, AZ?
The drive-through at Wendy's in Surprise, AZ is open daily from 6:00 AM to midnight.
Is this Wendy's location open for dine-in and delivery?
Yes, this Wendy's location serves dine-in customers and offers delivery where available.
Does Wendy's in Surprise serve breakfast?
Yes, this location offers breakfast options, including combos, sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order through Wendy's mobile app or online at order.wendys.com for pickup or delivery.
What payment methods are accepted at Wendy's in Surprise?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Where is Wendy's located in Surprise, AZ?
Wendy's is located at 12701 W Bell Rd, Surprise, AZ 85378.
How can I provide feedback about my experience at this Wendy's?
You can contact Wendy's Customer Care via live chat on their Contact page, call 888-624-8140, or complete the Wendy’s Customer Satisfaction Survey online.
What nearby places can I visit before or after dining at Wendy's on W Bell Rd?
Nearby places include Scooter's Coffee for a caffeine boost, Runners Sports Bar for drinks and sports, and Subway for a sandwich alternative.
Are there any medical centers close to Wendy's at 12701 W Bell Rd?
Yes, nearby medical centers include HonorHealth Urgent Care - Surprise, FastMed Urgent Care, and Arthritis Consultants for various medical needs.
Is there retail shopping near Wendy's in Surprise?
Yes, Crossroads Towne Center shopping center and Mattress Discounters are nearby options for shopping before or after your meal at Wendy's.