Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
1,932 reviews
5 stars
897
4 stars
440
3 stars
279
2 stars
97
1 star
219
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and inattentive service, with many experiences of incorrect orders and staff arguing with patrons.
Food Quality
Several reviews mentioned cold or poorly prepared food, including undercooked burgers and old fries, leading to dissatisfaction.
Cleanliness
Multiple customers noted that the restaurant was dirty, with unclean dining areas and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and good service, as well as enjoying the food quality on occasion.
- WFWilliam Frank5 days ago3.0Satisfactory, clean.
- GBGary BurtJan 2, 20265.0Friendliest drive thru service in a long time. From the guy who took our order to the senior lady who accepted payment to the gentleman who handed us our order. Hot and fresh baked potatoes and burgers just as ordered all spot on.
- MBMary K BorsgardDec 26, 20255.0I love this Wendys! Courteous and friendly service. I always get a large bowl of chili. I have never been disappointed! It is wonderful and filling and stays with me and is healthy!
- MLMark LeFaveDec 16, 20252.0I wanted a lettuce wrap burger the manager guy behind the counter said oh we don't do that anymore I can put it on a bed of lettuce that's verbatim so I went elsewhere
- CAChris ArolloDec 13, 20251.0Doing deliveries I rarely wait more than 3-5 minutes tops. RARELY. 5 cars were served before my customers order was ready.
Frequently Asked Questions About Wendy's
Is Surprise Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's in Surprise, AZ?
The drive-through at Wendy's in Surprise, AZ is open daily from 6:00 AM to midnight.
Is this Wendy's location open for dine-in and delivery?
Yes, this Wendy's location serves dine-in customers and offers delivery where available.
Does Wendy's in Surprise serve breakfast?
Yes, this location offers breakfast options, including combos, sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order through Wendy's mobile app or online at order.wendys.com for pickup or delivery.
What payment methods are accepted at Wendy's in Surprise?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Where is Wendy's located in Surprise, AZ?
Wendy's is located at 12701 W Bell Rd, Surprise, AZ 85378.
How can I provide feedback about my experience at this Wendy's?
You can contact Wendy's Customer Care via live chat on their Contact page, call 888-624-8140, or complete the Wendy’s Customer Satisfaction Survey online.
What nearby places can I visit before or after dining at Wendy's on W Bell Rd?
Nearby places include Scooter's Coffee for a caffeine boost, Runners Sports Bar for drinks and sports, and Subway for a sandwich alternative.
Are there any medical centers close to Wendy's at 12701 W Bell Rd?
Yes, nearby medical centers include HonorHealth Urgent Care - Surprise, FastMed Urgent Care, and Arthritis Consultants for various medical needs.
Is there retail shopping near Wendy's in Surprise?
Yes, Crossroads Towne Center shopping center and Mattress Discounters are nearby options for shopping before or after your meal at Wendy's.