Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.1
1,251 reviews
5 stars
676
4 stars
308
3 stars
122
2 stars
40
1 star
105
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some praising freshness while others noted cold or poorly prepared items.
Service Issues
Multiple reviews highlighted poor customer service experiences, including rude staff and incorrect orders.
Cleanliness
The cleanliness of the dining area received mixed feedback, with some customers noting it was clean while others reported unsanitary conditions.
Value Concerns
Several customers expressed dissatisfaction with pricing, particularly regarding additional charges for sauces and perceived reductions in portion sizes.
Positive Experiences
Despite the issues, many customers enjoyed their meals and appreciated friendly staff at times, indicating a mix of positive and negative experiences.
- JMJuan Carlos Matos3 days ago1.0I believe it stupid I have to pay $0.50 for honey mustard
- CWComputer WorksJan 4, 20265.0Good service and good food.
- JBJordan BarretteDec 28, 20251.0I ordered a chicken sandwich and payed extra for bacon. They gave me a piece of chicken with bacon, one slice of tomato, and buns. Did NOT include lettuce, pickles, or sauce. My frys were burnt and old. I had to pay 50 cents for sauce and specifically asked for honey mustard and they give me honey bbq. I love wendys but this specific location does not care about their customers.
- CLCorey Richason, LMTDec 12, 20254.0Wendy’s gets a solid 4 stars from me. The food hits the spot, the fries actually taste like potatoes, and the Frosty still fixes everything that life ruins. Service is usually quick, even when the drive-thru line looks like a theme park line nobody asked for. Only reason it’s not 5 stars? Every now and then the burger looks like it survived a mild wrestling match, but it still tastes good so I get over it fast. The cleanliness in the lobby also suffers from the same smackdown at times. Overall, worth the stop.
- FAFelix ArkieNov 22, 20251.0I usually go to this Wendy’s and usually it’s not too bad but this time the service was horrible. I got a hamburger with pickles. They didn’t add any pickles. Also, when they gave me my food, it looked like they’re trying not to laugh look back at their other coworkers. Try not to laugh and stared at me as I walked out the door and continue to stare at me out the window and it made me highly uncomfortable. I wasn’t even wearing anything weird or anything that could attract any attention. I would like to go again I just would not like to be served by these exact people again. I don’t know if they’re having a bad day but looking at someone like they are freak kind of like a bully does when you’re in school at a customer is just wrong.
Frequently Asked Questions About Wendy's
Is West Bell Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours of the Wendy's location at 16859 W. Bell Road, Surprise, AZ?
This Wendy's location is open daily from 6:00 AM to 12:00 AM.
Does this Wendy's location on West Bell Road offer drive-thru service?
Yes, the Wendy's at this location offers drive-thru service every day from 6:00 AM to midnight.
Is breakfast served at the Wendy's on West Bell Road in Surprise?
Yes, this location serves breakfast including combos, croissant, biscuit, and classic sandwiches, along with coffee and sides.
Can I place an order online or through an app for this Wendy's location?
Yes, you can order via the Wendy's mobile app or through their online ordering website at order.wendys.com.
What payment methods are accepted at the Wendy's at 16859 W. Bell Road?
This Wendy's accepts American Express, cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the Wendy's on West Bell Road?
You may contact the location directly at (623) 584-3485 or provide feedback via the Wendy's Customer Care team through live chat, phone at 888-624-8140, or their online satisfaction survey.
Are Wendy's gift cards available at the Surprise, AZ location?
Yes, Wendy's gift cards can be purchased in-restaurant, through various retailers, or online through Wendy's gift card portal.
What nearby places can I visit before or after dining at Wendy's on West Bell Road?
Nearby places include Salad and Go for healthy options, Abrazo Surprise Hospital, and local gas stations like QuikTrip and Circle K for convenience.
Is there a nearby coffee shop where I can grab a drink after visiting Wendy's?
Yes, there are two Starbucks locations nearby where you can enjoy coffee or a smoothie after your meal at Wendy's.
Are there any nearby automotive services near Wendy's on West Bell Road?
Yes, nearby you can find O'Reilly Auto Parts for automotive accessories and repair needs, as well as gas stations like Corner Store and QuikTrip.