Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.1
1,239 reviews
5 stars
671
4 stars
306
3 stars
122
2 stars
39
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff and management, as well as mistakes with orders.
Food Quality
Mixed reviews on food quality; some customers enjoyed fresh and tasty meals, while others complained about cold, burnt, or poorly prepared food.
Pricing Concerns
Many customers expressed dissatisfaction with rising prices and additional charges for sauces, feeling that Wendy's has become more expensive.
Cleanliness
Some reviews highlighted cleanliness in the restaurant, while others noted issues such as flies around food dispensers.
Order Accuracy
Numerous customers experienced issues with order accuracy, including missing items and incorrect orders.
- DLD LNov 3, 20255.0Food is great. They have the touch screen soda machines. My kids love coming here. Staff is friendly and dining rooms is always very clean!
- HMhayden mcgovernOct 23, 20251.055 cents per sauce is a joke every Wendy’s I’ve been to has signs of the original owner and what he stood for he would be turning in his grave if he heard this bullshit
- IMInquisitive MindzOct 4, 20255.0Seriously please hire employees who know how to follow instructions!
- TFTheo FairOct 3, 20253.0Good food
- KKKristinSep 20, 20251.0Wendy’s has become more greedy than McDonald’s! Now charging 50 cents for each additional sauce. Even McDonald’s gives 2 free before charging only 39 cents for each additional. I used to love this Wendy’s, but will be going elsewhere from now on.
Frequently Asked Questions About Wendy's
Is West Bell Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Surprise, AZ?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Surprise, AZ into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (623) 584-3485.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does West Bell Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Surprise, AZ serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours of the Wendy's location at 16859 W. Bell Road, Surprise, AZ?
This Wendy's location is open daily from 6:00 AM to 12:00 AM.
Does this Wendy's location on West Bell Road offer drive-thru service?
Yes, the Wendy's at this location offers drive-thru service every day from 6:00 AM to midnight.
Is breakfast served at the Wendy's on West Bell Road in Surprise?
Yes, this location serves breakfast including combos, croissant, biscuit, and classic sandwiches, along with coffee and sides.
Can I place an order online or through an app for this Wendy's location?
Yes, you can order via the Wendy's mobile app or through their online ordering website at order.wendys.com.
What payment methods are accepted at the Wendy's at 16859 W. Bell Road?
This Wendy's accepts American Express, cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the Wendy's on West Bell Road?
You may contact the location directly at (623) 584-3485 or provide feedback via the Wendy's Customer Care team through live chat, phone at 888-624-8140, or their online satisfaction survey.
Are Wendy's gift cards available at the Surprise, AZ location?
Yes, Wendy's gift cards can be purchased in-restaurant, through various retailers, or online through Wendy's gift card portal.
What nearby places can I visit before or after dining at Wendy's on West Bell Road?
Nearby places include Salad and Go for healthy options, Abrazo Surprise Hospital, and local gas stations like QuikTrip and Circle K for convenience.
Is there a nearby coffee shop where I can grab a drink after visiting Wendy's?
Yes, there are two Starbucks locations nearby where you can enjoy coffee or a smoothie after your meal at Wendy's.
Are there any nearby automotive services near Wendy's on West Bell Road?
Yes, nearby you can find O'Reilly Auto Parts for automotive accessories and repair needs, as well as gas stations like Corner Store and QuikTrip.