Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
1,321 reviews
5 stars
608
4 stars
327
3 stars
167
2 stars
75
1 star
144
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as cold, soggy fries and incorrect orders.
Service Issues
Many reviews highlighted poor customer service, including rude staff and long wait times.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and additional charges for condiments.
Staff Behavior
Feedback indicated a lack of professionalism among some staff members, particularly from management.
Positive Experiences
Despite the negatives, some customers praised friendly staff and good food on certain occasions.
- KCKat and CaseyDec 20, 20253.0Went in for breakfast and love how reasonable their prices are. Our order was hot, fresh and tasty. However, the employees were loudly talking crap on another employee that called in sick. If you are going to talk crap, at least do it quietly. We decided to eat in the car.
- TCTalia ColeDec 19, 20252.0Standing in line at this Wendy's, they are only doing drive thru and Uber orders. No one at the front register for the last fifteen minutes. It is lunch time. I don't think people mind waiting for their food if they can sit down. Being forced to wait in an unmoving line is stupid. Everyone hates it. One order has been taken in the last fifteen minutes Cashier cited "extremely busy" however only four tables are occupied and the lobby isn't even dirty/hasn't been used
- RRRonDec 16, 20255.0As usual the food was good, the staff were good, the prices were okay. I guess I'm in for a rude awakening about condiments. Seems we have to pay for anything other than catch up now.
- PHPhoebe HollDec 2, 20251.0All I ordered was a 10 piece nugget and I only got 8. Really? 😒
- BCBenjamin CNov 30, 20251.011/29/2025 around 11 PM. I asked the manager if the fries were fresh. I immediately heard him swearing and complaining under his breath. I called him out on it, and his aggression was totally unhinged and way past normal. This guy is a manager but acts like he's never talked to a person before. How is this idiot in charge? He's straight up swearing at customers over a fry question. Terrible service. Stay away.
Frequently Asked Questions About Wendy's
Is Reems Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru operating hours at Wendy's in Surprise, AZ?
The drive-thru is open daily from 6:00 AM to 12:00 AM (midnight).
Does Wendy's Surprise location serve breakfast?
Yes, this Wendy’s location serves breakfast including combos, sandwiches, coffee, and sides.
Can I order Wendy's for delivery or takeout at this location?
Yes, Wendy’s offers dine-in, drive-thru, delivery where available, and takeout options at this location.
How can I check Wendy's menu prices and nutrition information?
Menu prices and nutrition details are available at order.wendys.com or through the Wendy’s mobile app after selecting this location.
What payment methods are accepted at Wendy's on 15389 W. Cactus?
Payments accepted include American Express, Cash, Discover, Mastercard, and Visa.
Where can I find Wendy’s gift cards for purchase near me?
Wendy’s gift cards can be purchased in-restaurant, online via the Wendy’s gift card portal, and at various retailers.
How can I contact Wendy’s Surprise location for questions or feedback?
You can call (623) 975-3023 or reach the customer care team via live chat on Wendy’s contact page or call 888-624-8140.
Are there any nearby parks I can visit before or after dining at Wendy's?
Yes, Founders Park and Hourglass Park are nearby locations where customers can relax or take children to the playground.
What nearby retail stores are close to Wendy's for convenient shopping?
Kohl's department store and Vans shoe store are near Wendy’s allowing customers to shop before or after their meal.
Are there other food options nearby Wendy's in Surprise?
Yes, Salad and Go offers salad and diner-style food options in close proximity to Wendy’s for variety in dining choices.