Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
1,312 reviews
5 stars
603
4 stars
327
3 stars
166
2 stars
74
1 star
142
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues like cold, soggy fries and improperly cooked meat.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Pricing Concerns
Many customers expressed dissatisfaction with rising prices and smaller portion sizes.
Management Problems
Several reviews mentioned unprofessional behavior from management, including yelling at staff and poor handling of customer complaints.
Positive Experiences
Despite the negatives, some customers praised specific employees for their exceptional service and noted good experiences at this location.
- TLTrisha LNov 14, 20255.0Super friendly staff
- EBEdward BartkusNov 9, 20252.0My drive thru order was recklessly thrown into a bag like edible garbage. No pride/no shame.
- DADolores AkleOct 28, 20255.0Great Chicken Asiago sandwich
- NTNathan TrotterOct 16, 20251.0The store is now charging for dipping sauce and limit what comes with the meal. It costs a few cents for a dipping sauce yet this franchise wants to charge .55¢ per sauce. McDonald’s tried this and got a lot of kickback and ultimately reversed its position. Stop supporting stores that hike up their food prices and then get petty enough to over charge for sauce. Btw. Extra sauce cups are only .50 cents. So the extra 5¢ is just this particular store trying to literally nickel and dime you to death. I don’t need a ton of sauce but if I order a chicken sandwich I like at least one free sauce to dip. And don’t get me started that they got rid of sweet and sour sauce.
- ACAngie CSep 30, 20251.0So I'm not sure what's going on at this location but I sat in the drive-thru for a good 25 minutes Just picking up a mobile order I finally canceled the order but then when I drove around there wasn't much else to get so I came back and decided to do a mobile order but pick up in store and thought that everything would be really fresh since the drive-thru was so busy but no I get the food and the nuggets are all hard they're not even fresh The fries were soggy and kind of yucky. So it was just a bad experience altogether. And then to top it all off I park in the shade at the place just to eat the food and I notice that all the employees are taking all of the fronts parking spots I only know this because there was nobody in the store when I went in and I saw two employees come out and get in cars and leave. Why would your employees park right in the front spots where customers should be parking. Yeah not great. The frosty was good though.
Frequently Asked Questions About Wendy's
Is Reems Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Surprise, AZ?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Surprise, AZ into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (623) 975-3023.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Reems Wendy’s serve breakfast?
Yes, this Wendy’s location in Surprise, AZ serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru operating hours at Wendy's in Surprise, AZ?
The drive-thru is open daily from 6:00 AM to 12:00 AM (midnight).
Does Wendy's Surprise location serve breakfast?
Yes, this Wendy’s location serves breakfast including combos, sandwiches, coffee, and sides.
Can I order Wendy's for delivery or takeout at this location?
Yes, Wendy’s offers dine-in, drive-thru, delivery where available, and takeout options at this location.
How can I check Wendy's menu prices and nutrition information?
Menu prices and nutrition details are available at order.wendys.com or through the Wendy’s mobile app after selecting this location.
What payment methods are accepted at Wendy's on 15389 W. Cactus?
Payments accepted include American Express, Cash, Discover, Mastercard, and Visa.
Where can I find Wendy’s gift cards for purchase near me?
Wendy’s gift cards can be purchased in-restaurant, online via the Wendy’s gift card portal, and at various retailers.
How can I contact Wendy’s Surprise location for questions or feedback?
You can call (623) 975-3023 or reach the customer care team via live chat on Wendy’s contact page or call 888-624-8140.
Are there any nearby parks I can visit before or after dining at Wendy's?
Yes, Founders Park and Hourglass Park are nearby locations where customers can relax or take children to the playground.
What nearby retail stores are close to Wendy's for convenient shopping?
Kohl's department store and Vans shoe store are near Wendy’s allowing customers to shop before or after their meal.
Are there other food options nearby Wendy's in Surprise?
Yes, Salad and Go offers salad and diner-style food options in close proximity to Wendy’s for variety in dining choices.