Tropical Smoothie Cafe

3.6
405 reviews
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Business Details

13749 N Litchfield Road, Surprise, AZ
85379, United States
(623) 584-6240
https://locations.tropicalsmoothiecafe.com/az/surprise/13749-n-litchfield-road
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About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
13749 N Litchfield Road, Surprise, AZ
85379, United States

Hours

Reviews

3.6
405 reviews
5 stars
202
4 stars
47
3 stars
37
2 stars
33
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rudeness and lack of acknowledgment from staff.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Wait Times

Customers experienced long wait times for both in-store and drive-thru orders, often with little communication from staff.

Product Quality

While some customers enjoyed the smoothies, there were numerous reports of poorly made drinks and missing ingredients.

Staffing Issues

Several reviews mentioned understaffing and inexperienced employees, contributing to service delays and mistakes.
  • KF
    kimberly fraga
    Oct 20, 2025
    2.0
    I like there products my only issue is the staff, everytime I have gone there they don’t have very good customer service. They just seem very annoyed that you placed an order. Just thought from the first time I went that mayb someone was having a bad day and that’s why they seemed like they hate there job but now I know it’s just the way they treat there customers. Will try a different location hopefully they are better with Cistomer service.
  • RP
    Richard Platt
    Oct 10, 2025
    5.0
    There was a small delay in service as the employees were performing an inventory when I walked in. However, they were very polite and apologized for the wait. The smoothie was extremely excellent!!!
  • MG
    Miguel Gonzales
    Oct 4, 2025
    1.0
    Lack of service. We stood at the counter for 5 min and not only did we not get help they did not even acknowledge us. They saw us standing there and didn't say a word. No other customers were even in the store ,just 3 employees. We walked out and they still said nothing. Poor customer service.
  • KM
    Kat Menchaca
    Sep 11, 2025
    1.0
    This location has gone down by ALOT!! Use to go every week. But now you have to wait over ten minutes by the intercom, another twenty minutes by the window for one smoothie. They don’t acknowledge that you’re there until you say something. This location needs a seriously good manager!!😡
  • JC
    Jennifer Cano
    Jul 27, 2025
    3.0
    Avoid on the weekends (good early mornins durung week) . Ive been sitting here for 20 mins already. Its not the employee, she is working . But looks to be the only one here. Owner- maybe consider hiring her some help? Or at least put a sign up saying "wait through drive thru will be at least 20-30mins" Im now late for appointment, but already paid.
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Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the dine-in hours at Tropical Smoothie Cafe?

Dine-in hours are from 6:00 AM to 10:00 PM Monday through Sunday.