Tropical Smoothie Cafe

3.6
407 reviews
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Business Details

13749 N Litchfield Road, Surprise, AZ
85379, United States
(623) 584-6240
https://locations.tropicalsmoothiecafe.com/az/surprise/13749-n-litchfield-road
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About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast RestaurantTropical Smoothie Cafe
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
13749 N Litchfield Road, Surprise, AZ
85379, United States

Hours

Reviews

3.6
407 reviews
5 stars
202
4 stars
47
3 stars
37
2 stars
34
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, unhelpful, or inattentive.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and being charged for items that were not provided.

Smoothie Quality

While some customers enjoyed the smoothies, others complained about poor quality, including bad taste and incorrect preparation.

Staffing Issues

Several reviews mentioned understaffing and slow service, particularly during busy times, leading to long wait times.

Cleanliness and Management

Customers expressed concerns about cleanliness and the need for better management, citing unsanitary conditions and unprofessional behavior from staff.
  • JO
    Jade Otto
    Dec 22, 2025
    1.0
    Servers had attitude when walkin in. Terrible smoothie, tasted like rotten fruit. They didnt heat up the flatbread. Cheese not melted at all.
  • ED
    Edward Desantiago
    Dec 17, 2025
    2.0
    Closed before the hours posted
  • KF
    kimberly fraga
    Oct 20, 2025
    2.0
    I like there products my only issue is the staff, everytime I have gone there they don’t have very good customer service. They just seem very annoyed that you placed an order. Just thought from the first time I went that mayb someone was having a bad day and that’s why they seemed like they hate there job but now I know it’s just the way they treat there customers. Will try a different location hopefully they are better with Cistomer service.
  • RP
    Richard Platt
    Oct 10, 2025
    5.0
    There was a small delay in service as the employees were performing an inventory when I walked in. However, they were very polite and apologized for the wait. The smoothie was extremely excellent!!!
  • MG
    Miguel Gonzales
    Oct 4, 2025
    1.0
    Lack of service. We stood at the counter for 5 min and not only did we not get help they did not even acknowledge us. They saw us standing there and didn't say a word. No other customers were even in the store ,just 3 employees. We walked out and they still said nothing. Poor customer service.
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Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the dine-in hours at Tropical Smoothie Cafe?

Dine-in hours are from 6:00 AM to 10:00 PM Monday through Sunday.