Taco Bell

3.3
309 reviews
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Business Details

13660 N. Prasada Pkwy, Surprise, AZ
85388, United States
(623) 248-5609
https://locations.tacobell.com/az/surprise/13660-n--prasada-pkwy.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 13660 N. Prasada Pkwy in Surprise. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughAvailable

Location

Taco Bell
13660 N. Prasada Pkwy, Surprise, AZ
85388, United States

Hours

Reviews

3.3
309 reviews
5 stars
119
4 stars
47
3 stars
35
2 stars
13
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times, incorrect orders, and rude staff interactions.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and messy dining areas.

Food Quality

Customers expressed dissatisfaction with food quality, including stale items and incorrect ingredients.

Positive Experiences

Some customers praised friendly staff and good food quality during certain visits, indicating inconsistency in service.
  • SS
    Sandi Sawyer
    Jan 1, 2026
    3.0
    About 10 people waiting and it looked like nobody was working on their food orders. Customers weren't happy. Food was as expected.I happen to like Taco Bell. Wasn't a good day for this location though.
  • JB
    Janice Booth
    Dec 26, 2025
    1.0
    Waited 22 minutes for our food. The order wasn't even right. Bathrooms were very dirty, broken handle on toilet which made it difficult to flush. Employees were not friendly. QT has better food and better service.
  • UN
    Useless Noob2
    Dec 26, 2025
    1.0
    We ordered from the kiosk and there was only one or two people in front of us. It took about 20 minutes for us to get our food even though the drive-through probably had 10 orders go through by the time we got our food my taco was stale and so are my tortilla chips The amount of meat that they put in their items is almost none if I could give them zero stars I would highly dissatisfied
  • JP
    Jacqulyn P
    Dec 4, 2025
    1.0
    I ordered the Supreme Luxe Box and exchanged the cinnamon twist out for the chips and cheese, just to get home and see hair in the cheese🤢!!
  • DC
    David Chesley
    Nov 15, 2025
    1.0
    Overall the food was great! The service however was terrible. My wife and I went through the drive thru and we were trying to figure out our order. It is frustrating that they keep changing the Luke box. Anyway, we finally decided our order. We pulled up to the window to pay and we told them that our order was incorrect. There was a guy and girl that were helping us out which made it very confusing as to who was actually taking our order. The guy was about to fix our order but then the lady told us that we took too long and that we would have to go back through the drive thru to get the other part of our order since the line was backed up (but in reality there was only 1 person behind us). It was ridiculous and very rude. I didn't go back through the drive thru but decided to go in. Well as i was putting in my order inside i overhear the staff talking about us. I didn't say anything, but it was very unprofessional. We'll not return.
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Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 13660 N. Prasada Pkwy in Surprise?

The drive-through is open daily from 7:00 AM to 3:00 AM.

Where is Taco Bell located in Surprise, AZ?

Taco Bell is located at 13660 N. Prasada Pkwy, Surprise, AZ 85388, United States.