Taco Bell

3.3
300 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 13660 N. Prasada Pkwy in Surprise. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughAvailable

Location

Taco Bell
13660 N. Prasada Pkwy, Surprise, AZ
85388, United States

Hours

Reviews

3.3
300 reviews
5 stars
118
4 stars
47
3 stars
34
2 stars
13
1 star
88

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, both in-store and at the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor food quality.

Cleanliness

Several customers noted unsanitary conditions in the dining area and restrooms, with some praising cleanliness at times.

Staff Attitude

Feedback on staff ranged from friendly and helpful to rude and inattentive, indicating inconsistency in customer service.

Food Quality

The quality of food received mixed reviews, with some customers enjoying their meals while others reported stale or poorly prepared items.
  • DC
    David Chesley
    Nov 15, 2025
    1.0
    Overall the food was great! The service however was terrible. My wife and I went through the drive thru and we were trying to figure out our order. It is frustrating that they keep changing the Luke box. Anyway, we finally decided our order. We pulled up to the window to pay and we told them that our order was incorrect. There was a guy and girl that were helping us out which made it very confusing as to who was actually taking our order. The guy was about to fix our order but then the lady told us that we took too long and that we would have to go back through the drive thru to get the other part of our order since the line was backed up (but in reality there was only 1 person behind us). It was ridiculous and very rude. I didn't go back through the drive thru but decided to go in. Well as i was putting in my order inside i overhear the staff talking about us. I didn't say anything, but it was very unprofessional. We'll not return.
  • ME
    Mike Elliott
    Nov 5, 2025
    5.0
    Hot Tacos is the best!!!
  • SC
    Sue Coscino
    Nov 3, 2025
    5.0
    Love the vanilla freeze drink.... Hope it doesn't go away. Oh and the nacho fries are back!!!!! Whooooo hoooooo
  • BL
    Breanna Luque
    Nov 2, 2025
    3.0
    Food isn’t bad!!! But the costumer service will have me never returning to this place. I don’t usually leave reviews but this guy got me heated ngl yall 😭 swear on everything mans was rage baiting me with the “anything else” “anything else” ummm yeah king can I get a second to speak or nah?
  • TD
    Tim Dishman
    Sep 28, 2025
    1.0
    My wife and I went there a few days ago. We ordered our food at the kiosk not seeing anyone or any indication that we were even there. Eventually an employee brought my order, meanwhile another customer came up beside me and was promptly greeted! REALLY!! SMH

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 13660 N. Prasada Pkwy in Surprise?

The drive-through is open daily from 7:00 AM to 3:00 AM.

Where is Taco Bell located in Surprise, AZ?

Taco Bell is located at 13660 N. Prasada Pkwy, Surprise, AZ 85388, United States.